The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

We are looking to fill a part time position as Duty Manager to supervise and oversee the day-to-day service delivery to ensure excellent customer service to our members and guests, while providing support to the staff operating the CWC’s various departments, programs, and facilities. This role is mainly working evenings and weekends.

Our work environment is ideal for an individual who possesses great team energy, motivated, believes customer service is a way of life and enjoys working in a rapid paced, challenging and changing environment.

This position focuses on the following:

· Be approachable and visible throughout the facility by members and staff

· Provide general assistance, promote and maintain positive member relations

· Perform regular facility patrols to ensure CWC rules, regulations, and guidelines are followed

· Assist in the set up and take down of program areas, as well as day to day operations in departments requiring additional support

· Communicate regularly with maintenance and housekeeping staff to ensure that the facility is clean, operational and exuding a standard of excellence

· Maintain firsthand knowledge of daily CWC events, programs and policies, and provide assistance to any department as required

· Assist with facility emergencies, first aid requests, incidents and follow up to these events

· Maintain a thorough understanding of all CWC Rules and Regulations, while effectively communicating and applying the Rules and Regulations in a positive and reasonable manner

· Communicate with management and Senior Leadership Team on incident occurrence and resolution

What you will need:

· Takes initiative and ownership of task

· Solutions oriented and proactive in nature





· Above average communication and negotiation skills

· Post-Secondary Education in hospitality, business management, administration or related field

· 2+ years progressive customer service experience

· Standard First Aid and CPR Level C (valid within one year of certification date)

· Experience in Health and Safety policies and procedures

· Intermediate to advanced MS Office computer skills

Additional Benefits of Working for the CWC:

· Enjoy healthy and delicious daily food offerings in our Club Café at 50% discount

· 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more

· Discounts at The Shop, personal training sessions and professional massage services, right in the Club

· Work with a fun, diversified team who are passionate about customer service and creating a great culture

Important Information

- We welcome applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
- We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
- Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
- The successful candidate in this role will be required to complete a clear vulnerable sector search.
- We thank all interested applicants; however, only those selected for an interview will be contacted.

To apply for this position, email your cover letter and resume with “Duty Manager” in the subject line.

Job Type: Part time

Pay: From $22.00 per hour

Benefits:

- Discounted or free food
- In office parking

Experience:

- Customer Service/Supervisory roles: 2 years (preferred)

Licence/Certification:

- Standard First Aid Certification (required)

Work Location: In person

📌 Duty Manager (Calgary)
🏢 Calgary Winter Club
📍 Calgary