Title: Part time Sales & Customer Experience Coordinator

Location: Dartmouth, Nova Scotia (Punamu’kwati’jk, traditional lands of the Mi'kmaq people)

Language(s): English

Purpose Statement

The Sales & Customer Experience Coordinator plays an important role in creating the welcoming, supportive experience that The Practice is known for. This position is responsible for delivering exceptional customer service, supporting sales and membership growth, maintaining an organized front desk, and helping foster a solid sense of community.

Working closely with the founders and the Energy Exchange (EE) team, this role helps ensure every interaction reflects our mission, values, and commitment to meaningful connection.

Responsibilities include, but are not limited to: Sales & Membership Growth

- Confidently recommend memberships, class passes, workshops, retail, and other offerings based on each client's needs.
- Proactively identify opportunities to upsell products and services while maintaining an authentic, relationship-first approach.
- Follow up with current leads and inquiries within 48 hours.
- Follow up with prospective clients after workshops, special events, and introductory offers to encourage continued engagement.
- Support membership retention through thoughtful communication and ongoing relationship building.
- Assist with achieving monthly membership, retail, and event sales goals.

Customer Experience & Front Desk

- Create a warm, welcoming, and professional first impression for every client entering the studio.
- Provide exceptional customer service in person, by phone, email, and social media messaging.
- Answer client questions regarding memberships, scheduling, classes, events, retail, and studio policies.
- Support front desk operations, including check-ins, retail sales, class bookings, and general administrative tasks.
- Maintain an organized, clean, and inviting reception and retail space.




- Help ensure the studio environment consistently reflects The Practice's values and standards.

Energy Exchange (EE) Support

- Support communication and coordination with the EE team.
- Assist with onboarding new EE team members and providing ongoing support as needed.
- Help ensure EE shifts are appropriately supported and operational needs are communicated.
- Foster positive relationships with volunteers while helping maintain a connected and collaborative community culture.

Community Engagement

- Build genuine relationships with members and prospective clients.
- Encourage community participation in workshops, events, challenges, and special offerings.
- Actively contribute to creating an inclusive, supportive, and welcoming studio environment.
- Represent The Practice professionally in every interaction.

Administrative Support

- Maintain accurate client records and notes within Mindbody.
- Support day-to-day administrative tasks as required.
- Communicate client feedback, trends, and opportunities to leadership.
- Assist with miscellaneous projects that support studio operations.

Ideal Candidate

- Passionate about people, connection, and creating exceptional customer experiences.
- Naturally confident initiating conversations that lead to meaningful sales.
- Strong communication and relationship-building skills.
- Organized, reliable, and detail-oriented.
- Comfortable multitasking in a fast-paced environment.
- Self-motivated and able to work independently while collaborating with a team.
- Previous experience in customer service, retail, hospitality, fitness, wellness, or sales is considered an asset.
- Experience with Mindbody or similar booking software is considered an asset.

We look forward to hearing from you! Please fill out this form to apply: https://docs.google.com/forms/d/e/1FAIpQLSe0uSXJi0dBBMgf0hAsqfYxXJp6Y_Aq-XqUzsman1JWfhhg6w/viewform?usp=header

Pay: From $20.00 per hour

Benefits:

- Casual dress
- On-site parking
- Store discount
- Wellness program

Work Location: In person

📌 Sales & Customer Experience Coordinator (Dartmouth)
🏢 The Practice Energy Movement Centre
📍 Dartmouth