Overview
We are seeking a motivated and customer-focused Service Advisor to join our dynamic team at our dealership. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service needs are met with professionalism and efficiency. This role requires strong communication skills, a passion for customer service, and a solid understanding of automotive repair processes.

Duties

- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by listening to their concerns and providing appropriate solutions.
- Schedule service appointments and manage the workflow of the service department.
- Provide detailed explanations of services needed, including upselling additional services when appropriate.
- Maintain accurate records of customer interactions, including cash handling for payments.
- Collaborate with clients and technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any further needs.
- Tracking parts, keeping supplies stocked as needed, organizing parts that come in for technicians.

Requirements





- Previous experience in an automotive service environment is required
- Strong customer service skills with a focus on building relationships.
- Basic mechanical knowledge and understanding of automotive repair processes.
- Proven ability to upsell services effectively while maintaining customer trust.
- Excellent communication skills, both verbal and written.
- Ability to handle cash transactions accurately and responsibly.
- A background in sales is advantageous but not mandatory.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.
- Experience with Nexpart, Prodemand, Repairlink, Shop-ware is an asset but not required.

Join us in delivering exceptional service to our customers while advancing your career in the automotive industry!

Job Type: Full time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Experience:

- Service advisor: 4 years (required)

Work Location: In person

📌 Service Advisor (Gibbons)
🏢 Goodbrand Auto
📍 Gibbons