Parts Person / Specialist

Company:
Welcome to B&T; MacFarlane, a premier dealership of the Kubota brand, family-owned and operated since 1957. We are passionate about the customers we serve and support, from contractors to small business owners, estate owners, and hobby farmers in Ottawa and the surrounding market area. We are a team of 45+ who deliver on quality, efficiency, and teamwork, and we take pride in always going above and beyond the call of duty for our customers.

Position Overview:
We are looking for a Parts Specialist who thrives in a fast-paced, customer-focused environment and values common sense, problem-solving, and teamwork. Our parts department is busy, you’ll be supporting walk-in customers, handling phone inquiries, and responding to many unknowns throughout the day.

This role requires a strong mechanical understanding of diesel equipment, particularly the Kubota line, and the ability to identify and source the right parts for each situation quickly. The learning curve is steep, it typically takes at least one year to master this position, but for the right person, it’s a rewarding and respected role on our team.

Essential Physical Requirements:

- Ability to lift 50 pounds regularly.
- Ability to occasionally stoop, kneel, or crouch.
- Ability to use step stools and ladders to reach high-shelving items.
- Ability to move safely over uneven terrain or in confined spaces.
- Ability to see and respond to dangerous situations.
- Ability to wear personal protective gear correctly.

Responsibilities:

- Greet customers in a friendly and timely manner and provide attentive service.
- Sell outdoor power equipment parts to walk-in and phone customers.




- Fill parts requests for service technicians accurately and efficiently.
- Look up and identify required parts using catalogues, manuals, or computer systems.
- Participate in rolling inventory checks.
- Follow all company and vendor policies and procedures.

Daily Duties:

- Start each workday with a positive, team-oriented attitude.
- Determine make, model, and year of equipment to identify correct parts.
- Read the catalogue or the computer for the part stock number and price.
- Fill customer and technician orders from stock or place orders as required.
- Prepare sales slips or sales contracts and handle payment transactions.
- Complete End of Day reports and procedures.
- Advise customers on part substitutions or modifications when replacements are unavailable.
- Examine and process returned parts.
- Notify Parts Manager when stock levels are low.
- Store and label parts according to prearranged systems.
- Track and manage aging inventory.
- Keep the parts area clean, tidy, and organized.
- Meet with Parts and Service Managers to review goals and improvement opportunities.

Qualifications:

- Minimum of 2 years working in a similar position within the heavy equipment or agriculture industry (an asset).
- Strong understanding of diesel equipment and how it operates, particularly Kubota machines (asset).




- Ability to work under pressure and multitask in a busy environment with constant interruptions.
- Comfortable working within existing systems and processes, including older business systems.
- Proficient with Infinity business system and comfortable using the Microsoft suite of products (asset)
- Bilingualism (asset).

Compensation:
Compensation is based on knowledge, skills, education, and experience.
After a three-month probationary period, employees are eligible for a comprehensive benefits plan that includes life insurance.
All necessary PPE is provided (excluding steel-toe footwear).

Hours: Monday to Friday, 7:30 a.m. – 5:00 p.m.
Location: 45 Slack Road, Ottawa (onsite parking available).

Applications:
B&T; MacFarlane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified candidates, including members of visible minorities.

B&T; MacFarlane will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, B&T; MacFarlane will consult with the applicant to provide suitable arrangements that consider the applicant’s needs.

Note on Our Hiring Process:
At B&T; MacFarlane, no AI is used in the hiring process; every application is personally reviewed by a member of our team. We encourage you to show how your background, problem-solving skills, and approach to customer service align with our culture, as this plays a key role in moving forward to the interview stage.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

- Dental care
- Life insurance
- In office parking
- Vision care

Work Location: In person

📌 Parts Person/Specialist (Canada)
🏢 B & T MacFarlane
📍 Canada