Surrey Women’s Centre is the largest Victim Services Agency in BC for women, girls and marginalized genders escaping sexual violence, domestic violence, and other forms of gender-based violence. We use a feminist, trauma-informed and harm reduction models of practice. The position requires a solid feminist lens and a grounded knowledge and analysis of violence against women and gender-based violence.

We are currently looking for a Crisis Victim Support Worker to join our team. This is a term, full-time position at 35 hours per week This position is available until September 15, 2027 or until the return of the incumbent.

Benefits to working with Surrey Women’s Centre

- Three weeks paid vacation to start that grows the longer you are with SWC (pro-rated on your first year)
- An excellent employee benefits package including Short-term and long-term disability coverage (premiums are 100% paid by SWC)
- An Employee and Family Assistance program
- Generous leave provisions (sick time, special leaves)
- 3 paid self-care days a year
- 5 paid family responsibility days a year Women’s day paid day off
- Paid holidays
- Monthly clinical supervision sessions
- Regular team building and agency social events.
- Exciting in-house training opportunities
- Professional development funds
- A workplace that values collaboration, passion, continuous learning and integrity.

Job Summary

Victim Support Workers provide emotional support, information, court orientation, accompaniment, referrals and practical assistance to survivors of violence in relationships, sexual assault, physical and sexual childhood abuse, criminal harassment, elder abuse and other forms of family violence. Services are also available for non-offending family members and other witnesses. Services are provided from a feminist and trauma-based perspective in accordance with SVA Program Standards and Code of Ethics as well as SWC policies and procedures.

KEY RESPONSIBILITIES RESULTS/DELIVERABLES/ACCOUNTABILITIES

Client Service

- Provides crisis intervention, emotional support and practical assistance to survivors.
- Assesses the safety of survivors and supports them in reducing safety risks.
- Assesses survivors’ needs and provide appropriate referrals and resources.
- Promotes the interests of survivors and advocates on their behalf.




- Provides information about and assistance with the police, criminal court and medical systems.
- Provides case-specific information and updates to clients
- Provides Intake Line support as assigned.
- Provides accompaniment and/or transportation to RCMP, Crown Counsel, court and medical appointments as assigned. Provides court orientation as assigned
- Liaises between survivors and Crown Counsel, RCMP and other agencies.

Community Relations

· Consults networks and liaises with community agencies and professionals to maintain up-to-date information on available resources; maintains positive community relations and builds mutually beneficial partnerships.

· Promotes community awareness of the program, services and issues related to sexual and physical violence.

· Develops, implements, and maintains local victim service coordination protocols.

· Maintain positive and cooperative working relationships with key medical, legal and social service stakeholders including but not limited to Fraser Health, Ministry of Child & Family Development, Surrey RCMP, Crown Counsel, and Corrections.

· Participate in inter-agency case management.

· Partner with key stakeholders to develop and implement referral and intervention protocols that address gaps and barriers limiting access to medical, legal and social services.

Resource Development

· Maintains effective relations and communications with SWC key stakeholders such as members, donors, funding bodies and prospective sources of revenue

· Supports and participates in SWC special events and fundraising initiatives

Regulatory Compliance

· Privacy Act

QUALIFICATIONS

Experience:

- Diploma in related human/social service field or a combination of education, training and experience
- Extensive knowledge of the criminal justice system and community resources in Surrey and the surrounding areas.

Skills & Abilities:





· Ability to organize daily workload by priorities

· Must be able to meet deadlines in a fast-paced changing environment

· Creative problem-solver

· Delivers message in a clear, compelling, and concise manner

· Professional level of verbal and written communication skills

· Ability to work well under pressure and in changing situations

· In-depth understanding of the entire Microsoft Office Suite

· Knowledge of the criminal justice system is required.

· Demonstrated ability to work with diverse clientele, including marginalized women who experience multiple barriers.

· Demonstrated experience in cooperative conflict resolution, negotiation and mediation.

· Ability to work independently and as a part of team in a community-based and systems-based environment.

Education:

· Post-secondary education/diploma in Social Work or other related field

· A combination of education and experience will be considered

WORKING CONDITIONS

· This position normally works in a regular office environment, Monday to Friday, between the hours of 9:30 to 5:00 p.m.; from time to time additional hours may be required to fulfill the duties of the position.

· This position is eligible to participate in the flexible workplace agreement.

OTHER REQUIREMENTS

· Successful completion of Criminal Record check

· Confidentiality as per Agency and legislative requirements

We strongly encourage applications from and prioritize hiring people from diverse backgrounds and experiences, including folks with lived experience, Indigenous and racialized people. We encourage, though don’t require, folks of these identities to indicate this on their cover letter.

We are an anti-violence organization supporting women and for that reason the employment opportunities are open to women only.

Job Type: Full-time

Pay: $27.54 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Please share your work/volunteer experience in social services.

Experience:

- Victim services: 1 year (required)

Language:

- any other languages aside from English? (preferred)

Work Location: Hybrid remote in Surrey, BC V3T 4G1

📌 Community Based Crisis Victim Support Worker (Canada)
🏢 Surrey Women's Centre
📍 Canada