D365 & M365 Technical Lead:
On behalf of our Oil & Gas client, Procom is searching for a D365 & M365 Technical Lead for an intermediate role. This position is onsite at our client’s Calgary office.

D365 & M365 Technical Lead - Job Description:
The D365 & M365 Technical Lead will support the Trans Mountain D365 and M365 team members in fulfilling their roles and responsibilities. The role involves managing a Managed Service Provider for daily system support, incidents, and service requests, ensuring that all activities align with best practices and company policies.

D365 & M365 Technical Lead - Responsibilities:

- Support team members in fulfilling their roles and responsibilities
- Manage the Managed Service Provider for D365 and M365 system support
- Engage Business Area users to understand requirements
- Oversee configuration, enhancements, testing, and deployments
- Ensure compliance with IT governance, security, and change management processes
- Identify procedures and documentation needed for service delivery
- Identify improvement opportunities for system stability and efficiency
- Communicate system changes, risks, outages,



and release impacts early
- Review security roles, segregation of duties, and audit requirements regularly
- Participate in relevant meetings and share reports

D365 & M365 Technical Lead - Mandatory Skills:

- Functional knowledge of D365 and M365
- Solid problem-solving skills
- Excellent communication skills
- Teamwork and collaboration abilities
- Experience with IT governance and security processes
- Ability to manage service providers
- Experience in overseeing system configurations and deployments

D365 & M365 Technical Lead – Nice-to-Have Skills:

- Experience in the Oil & Gas industry
- Familiarity with change management processes
- Knowledge of system enhancement prioritization
- Ability to identify recurring issues and recommend solutions
- Experience in engaging business users to gather requirements

D365 & M365 Technical Lead – Assignment Length:
8 months

D365 & M365 Technical Lead - Start Date:
ASAP.

D365 & M365 Technical Lead - Assignment Location:
Calgary, Alberta

📌 &Technical Lead (Canada)
🏢 Procom
📍 Canada