Operations Coordinator / Office Manager

Location: Oshawa, ON (in-office, with occasional work-from-home flexibility on a case-by-case basis)

Job Type: Full-time, permanent

Hourly: $24–$30 Per hour, depending on experience, qualifications, and demonstrated ability

About Us

JNG Electric Inc. is a growing, family-owned electrical contractor serving Durham Region and the Greater Toronto Area. Our team completes residential, commercial, industrial, and service work, and we've built our reputation by providing reliable, high-quality service to our clients.

As our company has grown, we've reached the point where stronger systems, organization, and coordination are essential to continue growing successfully.

We're looking for someone who enjoys creating order, improving processes, and taking ownership of how an office operates. This isn't a position where you'll simply follow an existing system, we're looking for someone who wants to help build better ones.

If organizing people, schedules, and processes is something that genuinely motivates you, we'd love to meet you.

About the Role

This position is the operational backbone of our office.

You'll become the first point of contact for our customers while coordinating our service department and helping ensure our technicians are where they need to be, when they need to be there.

You'll work directly with the owners to keep operations organized, improve efficiency, and make sure nothing falls through the cracks.

This is a role with genuine autonomy. We want someone who enjoys identifying better ways of doing things and has the confidence to implement them.

What You'll Be Responsible ForService Scheduling & Dispatch

This is the most important part of the role.

You'll own our daily scheduling and dispatch process, ensuring the right technicians are assigned to the right jobs while balancing customer priorities, technician availability, travel time, and overall efficiency. We currently use Connecteam for scheduling.

Customer Service

You'll be the first friendly voice our customers hear. Responsibilities include:

- Answering incoming calls
- Booking service appointments
- Updating customers on technician arrival times




- Following up with customers when required
- Escalating technical questions to the owners when necessary

Lead Management

You'll ensure every opportunity is captured and followed up on. This includes:

- Managing incoming service requests
- Organizing leads from platforms such as Jiffy, home stars, etc.
- Tracking follow-ups
- Ensuring no customer inquiry gets overlooked

Office Organization

You'll help keep our office running smoothly by:

- Tracking outstanding tasks
- Managing follow-ups
- Keeping schedules organized
- Assisting the owners with day-to-day administrative coordination
- Identifying opportunities to improve office systems and workflows

As You Grow Into the Role

We'll gradually introduce additional responsibilities, including:

- Service invoicing
- Accounts receivable
- Collections follow-up
- Payment entry
- Job file management

Longer term, there may also be opportunities to assist with:

- Payroll
- Employee onboarding
- HR administration
- Office management

Bonus Skills (Not Required)

While these aren't requirements, we'd love to hear from candidates who have experience with:

- Electrical dispatch experience, or previous experience working with an electrical contractor — a real asset in this role
- Connecteam or similar scheduling software
- Dispatching service technicians
- Bookkeeping or accounts receivable
- Social media or marketing
- Working in the trades or service industry

What Success Looks Like

A successful person in this role will ensure:

- Every work order is scheduled and tracked
- Customers always know what's happening
- Technicians have clear, organized schedules
- Invoices are sent promptly
- Follow-ups don't get forgotten
- Owners spend less time chasing paperwork and more time running the business
- Office systems become increasingly organized and efficient

Who We're Looking For





Above all else, we're looking for someone who is exceptionally organized. The right candidate naturally creates structure where others see chaos.

You'll likely be someone who:

- Loves organizing and improving systems
- Notices problems before others do
- Takes initiative without needing constant direction
- Communicates professionally and confidently
- Enjoys helping customers
- Is dependable and trustworthy
- Pays close attention to detail
- Learns new software quickly
- Is comfortable adapting in a fast-moving environment

Previous office management experience is certainly valuable, but we're just as interested in someone with the right attitude, organization skills, and willingness to learn.

Compensation & Growth

This position pays between $24 and $30 per hour, depending on experience, qualifications, and demonstrated ability.

You'll be compensated for the full role from your first day. We'll simply phase in responsibilities over your first few months so you have time to learn our business properly.

Why Join JNG Electric?

We're a close-knit team where your work genuinely matters.

This isn't a large corporation where you're one of hundreds of employees. The improvements you make will have an immediate and lasting impact on our business, our customers, and our team.

If you're someone who enjoys solving problems, improving systems, and taking ownership of your work, you'll have the opportunity to build something meaningful alongside us.

How to Apply

Please send us:

- Your resume
- A short note telling us about a time you brought order to a disorganized situation or improved a process

That story is just as important to us as your resume.

Applications can be sent to [email protected]

We appreciate every application and look forward to meeting the right person.

Pay: $25.00-$30.00 per hour

Advantages:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- What interests you about this role specifically?
- Tell us about a time you brought order to a disorganized situation or improved a process.

Work Location: In person

📌 Operations Coordinator / Office Manager (Canada)
🏢 JNG Electric
📍 Canada