We are looking for a candidate who has detail oriented and enjoy solving problems both imaginatively and resourcefully.

Responsibilities:

- Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
- Handle inquiries about repair, replacement, technical problem resolution and connectivity;
- Analyze issues with telecommunication equipment and/or devices and associated desktop software;
- Trouble shoot the required resolution; including, , device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
- Complete accurate transactions with a sense of urgency and an eye for detail;
- Take appropriate action to efficiently resolve issues;
- Take accountability to solve issues from beginning to end;
- Receive and incorporate feedback to improve personal and business performance;

Qualifications:

Have a Post-secondary education in a computer-related environment or comparable work experience;




Bilingual in Tamil and English is an asset
Have previous experience within a technical help desk and/or networked workplace and/or customer service (preferably in a call center environment);

- Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP;
- Ability to work on a flexible schedule: days, evenings and week-ends
- Possess strong written and verbal communication skills;
- Have excellent customer service, interpersonal, communication, and organizational skills.
- Demonstrate the ability to multitask (type and talk, type and listen);
- Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;
- Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;

Interested Candidates please apply online or email resume to [email protected]

📌 Technical Service Representative: (Canada)
🏢 Innsys
📍 Canada