INSIDE SALES ACCOUNT REPRESENTATIVE

About us

Northland Floral Inc. (Est. 1995, Niagara Region) is an innovative leader distributing fresh flowers, plants, and arrangements across North America.

- Our Mission: To serve customers with exceptional products, personalized service, and dedicated delivery.
- Our Values: We foster a high-performance team built on open collaboration, integrity, mutual respect, empowerment, and a drive for continuous progress.
- Due to strong growth in our business and continued plans for expansion, Northland Floral is looking for a Inside Sales Account Representative.

Inside Sales Account Representative

The position is well suited for someone with previous inside sales or account support experience who is comfortable working directly with customers while managing a high volume of order entry, data entry, account updates, and administrative work. Accuracy and attention to detail are critical, as this role helps ensure customer programs, orders, pricing, delivery arrangements, and account information are executed correctly and on time.

We’re looking for someone who brings a solid customer-service mindset, relevant sales experience, and the ability to manage detailed administrative work while contributing to account growth and supporting larger customer relationships.

Responsibilities

- Provide day-to-day inside sales and service support to assigned customers
- Support Key Account Manager with account administration, order management, and follow-up
- Accurately enter, review, and maintain high volumes of customer orders, account information, and delivery arrangements, resolving any discrepancies before processing
- Build strong customer relationships by providing timely,



responsive service and addressing inquiries regarding products, orders, availability, pricing, and delivery· Identify opportunities to increase sales through product recommendations, cross-selling, and upselling
- Follow up on customer requests, outstanding issues, and action items to ensure timely resolution· Manage multiple priorities and deadlines in a fast-paced, high-volume environment

Qualifications

- 3+ years of relevant experience in inside sales, account support, sales administration, or a similar customer-facing role
- Previous experience providing strong customer service, supporting customer accounts, and managing orders in a high-volume business environment
- Demonstrated ability to recognize and support sales opportunities
- Exceptional attention to detail and a high level of accuracy in data entry and administrative work
- Strong organizational skills with the ability to manage a large volume of transactions, requests, and competing priorities
- Strong written and verbal communication skills
- Comfortable working with detailed customer, pricing, product, and order information
- Proficient in Microsoft Office and experienced working with ERP, order-entry, CRM, or similar business systems
- Experience in mass-market retail, consumer packaged goods (CPG), floral, grocery, or a related industry is an asset

Salary: $48k - $60k

This posting is for an existing open position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $48,000.00-$60,000.00 per year

Benefits:

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Inside Sales Account Representative (Canada)
🏢 Northland Floral
📍 Canada