Job Summary:
Boardwalk Entertainment is a family entertainment centre that includes, lazer tag, arcade games, A 7D ride experience, party rooms, licensed lounge and dining room. We are seeking a highly motivated and experienced Customer Service Team Lead to join our team. As the Team Lead, you will be responsible for overseeing other staff and assisting customers, ensuring excellent customer service and satisfaction. The ideal candidate will have strong leadership skills, exceptional communication abilities, and a passion for delivering top-notch customer support and ensuring our customers have a lot of fun.

Responsibilities:
- Supervise and lead a team of employees, providing guidance, coaching, and training to team members
- Assist customers in the store
- Monitor performance and provide regular feedback to improve productivity and customer satisfaction
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve complex customer issues
- Analyze customer service data to identify trends and areas for improvement
- Develop and implement strategies to enhance the overall customer experience
- Maintain up-to-date knowledge of company products,



services, and policies
- Ensure compliance with company standards and procedures

Requirements:
-High School Diploma
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership position

Current Proserve and ability to run a lounge is a must

- Excellent communication skills in English
- Strong problem-solving and analytical abilities
- Ability to negotiate and resolve conflicts effectively
- Proficient in using CRM software and other relevant tools
- Ability to work well under pressure in a fast-paced environment
- Exceptional organizational skills with attention to detail
- Demonstrated leadership qualities with the ability to motivate and inspire team members

If you are a dedicated qualified with a passion for delivering exceptional customer service and fun, we would love to hear from you. Join our team as the Customer Service Team Lead and help us provide outstanding support to our valued customers.

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Flexible language requirement:

- French not required

Work Location: In person

📌 Customer Service Supervisor (Canada)
🏢 Boardwalk Entertainment
📍 Canada