Job Summary

- Champion and exemplify exceptional customer service and satisfaction through consistent application of store processes and standards
- Manage all day to day aspects of the Deli/Hot Deli department, including: ordering, food preparation, merchandising, customer service and labour scheduling
- Consistently ensure service counters ‘wow’ the customer; execute standards to offer an exceptionally presentable department with a reputation for freshness and quality
- Monitor product preparation and cooking for consistency of flavour and product quality
- Train, coach and motivate employees to maintain a strong sense of productivity and engagement
- Execute department programs through effective merchandising techniques, suggestive selling and attractive displays as well as ongoing maintenance and execution of planograms
- Monitor financial objectives and ensure that budgets are met through efficient operation of the department, keeping an eye on gross profit, labour productivity, operational expenses, inventory control,



net contribution and shrink targets
- Maintain the highest levels of sanitation and cleanliness, ensure all safe food-handling practices are adhered to at all times
- Other duties and responsibilities as assigned

Required Education, Skills and Qualifications

Requirements

- Two (2) to five (5) years’ experience in a food retail environment
- Food handling experience an asset
- Past supervisory experience
- Excellent communication and interpersonal skills
- Exceptional customer service skills with a talent for building leadership and customer loyalty
- Ability to work in a fast paced workplace and prioritize multiple tasks
- Able to lift up to 40 lbs
- Systems skills (SAP and P.C. applications)
- Able to work all shifts including evenings and weekends

Job Type: Full-time

Pay: $21.00-$24.50 per hour

Work Location: In person

📌 Department Manager/Retail Food Store Supervisor (Deli/HMR) (Canada)
🏢 Your Independent Grocer
📍 Canada