MEDICAL OFFICE ASSISTANT - DAYTIME CLINIC LEAD

You are the center of painPRO's continued success. Your positive can-do spirit is the foundation for creating the 5 Star experience that both our patients and healthcare professionals have come to expect. The Daytime Clinic Lead is the first and last person people see when visiting our clinics. You are responsible for running the behind-the-scenes administration for painPRO patients and practitioners and providing 5 star customer service to anyone you come in contact with.

Your Role:

- Develop strong collaborative relationships with existing and new patients, healthcare professionals, and vendors who depend on painPRO services.
- Ensure confidentiality with all interactions so that “trust” becomes the foundation of all relationships.
- Establish an exceptional working knowledge of how painPRO delivers premium 5 Star healthcare and patient experience.
- Ensure accurate and consistent communication of information to patients and healthcare professionals that ensure we meet or exceed their expectations.
- Ensure the clinic reception area, treatment rooms, and common areas remain organized and clean.
- Uncompromising accuracy and attention to detail in the scheduling, booking, insurance billing, and collection of patient fees for all products and services offered by the company.
- Ensure patient and therapist requests and inquiries are resolved quickly by effectively communicating through various channels: incoming/ outgoing phone calls, responding to emails, and face to face interaction.
- Daily merchant and cash balancing.

Your Experience and Core Characteristics:

- 2 years of in-clinic supervisory experience.




- Experience in a busy allied healthcare clinic
- Prior experience with Jane Clinic software is required!
- Willingness to grow personally and professionally.
- Uncompromising attention to detail.
- Ability to keep calm while working with confused, frustrated, or upset individuals. Proactive can-do attitude.
- Excellent communication skills. The second language is an asset but a thorough understanding of English both verbal and written is imperative.
- Computer experience in Microsoft office.
- Ability to work in a diverse, fast-paced, and dynamic environment.
- Being open-minded in providing solutions to a variety of unexpected situations.
- Ability to work evenings and weekends

Our Commitment to You:

- Supportive team environment working alongside medical & health professionals.
- Qualified, clean, and positive clinic environment.
- Opportunities for advancement.
- A culture of open communication and a commitment to your well being.

Finally:

We appreciate your interest in painPRO Clinics and make every effort to contact successful applicants within 48 hours of your Resume. As part of our professional commitment to privacy, all candidate information will be kept in the strictest of confidence.

Job Types: Full-time

Hours: Monday - Friday 745am-315pm

Pay: $21.00-$23.00 per hour
Employment Type
Full Time

Work remotely

- No

Job Type: Full-time

Pay: $22.00-$23.00 per hour

Benefits:

- Dental care
- Extended health care

Experience:

- Customer service: 1 year (required)
- JaneApp scheduling and billing back end (you will be tested): 1 year (required)
- MOA: 1 year (required)

Work Location: In person

📌 Medical Office Assistant - Daytime Clinic Lead (Vancouver)
🏢 painPRO Clinics
📍 Vancouver