Job Overview

We are looking for a friendly, reliable, and customer-focused Guest Service Agent to join our Front Office team. This is a full-time position requiring flexibility to work morning (AM) and afternoon/evening (PM) shifts, including weekends and holidays as needed. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and delivering exceptional customer service throughout every guest's stay.

Responsibilities

- Welcome guests with a warm and skilled attitude.
- Perform guest check-ins and check-outs efficiently and accurately.
- Answer phone calls and respond to guest inquiries.
- Process reservations and room requests.
- Handle guest concerns promptly and professionally to ensure guest satisfaction.
- Process payments and maintain accurate guest accounts.
- Coordinate with Housekeeping and Maintenance to ensure guest rooms are ready and meet quality standards.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies and brand standards at all times.

Qualifications

- Previous hotel front desk or customer service experience is an asset but not required.




- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Basic computer skills; experience with hotel property management systems is an asset.
- Must be legally eligible to work in Canada.

Schedule Full-time hours Must be available to work both AM and PM shifts. Weekend and holiday availability is required.

What We Offer

Competitive hourly wage. Training and development opportunities. Supportive and team-oriented work environment. Employee hotel discounts and other company benefits (where applicable). If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you. Apply today and become part of our team!

Pay: $21.00-$22.00 per hour

Benefits:

- Company events
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Work Location: In person

📌 Front Desk Agent (Surrey)
🏢 Homewood Suites by Hilton Surrey
📍 Surrey