Join Our Team as an Account Programmer

AnswerPlus is looking for a detail-oriented and highly organized Account Programmer to join our growing team. In this role, you will transform client requirements into explicit, accurate call flows and account configurations that support our Customer Service Representatives (CSRs) in delivering exceptional service.

This is not a traditional software development position. Instead, it is an ideal opportunity for someone who enjoys problem-solving, process design, workflow configuration, and creating clear operational instructions. Full training will be provided on our systems and internal standards.

What You'll Do

As an Account Programmer, you will play a key role in launching and maintaining client accounts by:

- Building, configuring, and maintaining client accounts within Intelligent Series (IS), Web Portal, MergeComm, and related systems.
- Translating client requirements into logical call-handling workflows, scripts, decision trees, escalation procedures, and message-taking instructions.
- Collaborating with clients and internal teams to gather account requirements and accurately implement solutions.
- Updating existing account programming when client information, schedules, contacts, or service requirements change.
- Testing new account configurations and changes prior to release to ensure accuracy and usability.
- Troubleshooting account programming issues and resolving configuration-related problems.
- Maintaining accurate documentation, change logs, testing results, and account records.
- Creating scheduled and ad hoc reports using existing reporting tools and templates.




- Deactivating cancelled accounts in a controlled and timely manner.

What Success Looks Like

Successful candidates will demonstrate:

- High accuracy and attention to detail
- Strong logical thinking and problem-solving abilities
- Timely completion of account setup and change requests
- Clear and user-friendly CSR instructions
- Thorough testing and quality control practices
- Strong documentation and organizational skills
- Responsive communication and collaboration with internal teams

Qualifications

Required Qualifications

- Strong written and verbal English communication skills.
- Exceptional attention to detail and ability to follow structured processes and checklists.
- Ability to organize information and convert requirements into clear, step-by-step instructions.
- Comfortable learning and working within multiple software systems and platforms.
- Strong time-management skills with the ability to prioritize competing tasks.
- Sound judgment and problem-solving skills.
- Ability to work independently and as part of a collaborative team.

Assets (Not Required)

- Experience in a call centre environment.
- Experience with workflow configuration, call-flow scripting, CRM systems, or account setup.
- Experience creating reports or working with spreadsheets and structured data.




- Basic knowledge of SQL, databases, or system troubleshooting.
- Familiarity with Intelligent Series, MergeComm, or similar customer service platforms.

Why Join AnswerPlus?

- Comprehensive training provided.
- Opportunity to work with a variety of clients and business processes.
- Collaborative and supportive team environment.
- Hybrid work opportunities available based on company policy and business needs.
- Career growth within a stable and growing Canadian organization.

Work Location

40 Wellington Street North, Hamilton, Ontario

Hybrid work opportunities may be available following training and based on operational requirements.

Apply Today

If you enjoy creating organized solutions, working with technology, and ensuring operational excellence behind the scenes, we'd love to hear from you. Join AnswerPlus and help shape the systems that support exceptional customer experiences every day.

Our commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact us if you require any support or adjustments.

Pay: $40,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: Hybrid remote in Hamilton, ON L8R 1M8

📌 Account Programmer (Canada)
🏢 AnswerPlus
📍 Canada