About Us

At Helix Physical Therapy & Massage, we are dedicated to helping our clients move better, recover faster, and live pain-free. We pride ourselves on creating a warm, professional, and welcoming environment. We are looking for an experienced, reliable, proactive, and detail-oriented Front Desk Receptionist to join our team this September to keep our daily operations running smoothly.

Job Summary

As the first point of contact at Helix, you will play a crucial role in managing patient care logistics, coordinating schedules for our therapist team, and processing insurance claims. You will also take pride in keeping our clinic environment exceptionally clean, organized, and welcoming for everyone who walks through the door.

Key Responsibilities

- Insurance Claim Processing: Submit, track, and manage direct billing claims to various extended health insurance providers on behalf of patients.
- Therapist Schedule Management: Actively manage and coordinate booking calendars across multiple therapists, optimizing appointment slots, handling cancellations, and managing waitlists.
- Clinic Cleanliness & Maintenance: Perform light cleaning and tidying duties throughout the clinic (including the reception area, treatment rooms, and common spaces) to maintain high hygienic and professional standards.
- Client Relations: Greet patients warmly, manage check-ins/check-outs, answer phone calls, and respond to email inquiries efficiently.
- Payment & Administration: Process patient payments (debit/credit), issue receipts, manage digital intake forms, and update client files securely.

Qualifications & Skills

- Prior experience working in a clinic or healthcare setting is required.
- Strong comfort level with administrative tasks,



data entry, and processing insurance claims (experience with Telus eClaims or clinic software like Jane app is highly valued).
- High level of scheduling flexibility, including the ability to cover additional hours as needed and availability for occasional Saturday shifts.
- Note: This position is suited for non-student applicants looking for a long-term, stable role.
- Excellent organizational and multitasking skills to coordinate schedules for multiple therapists simultaneously.
- Proactive attitude with a willingness to take ownership of keeping the clinic clean and tidy.
- Strong verbal and written communication skills in English (bilingualism in French is an asset).
- Punctual, dependable, and professional in demeanor.

Availability Requirements

- Set Schedule: Monday afternoon, Wednesday morning, and Friday (full day).
- Flexibility Required: Ability to cover extra hours when needed and availability for occasional Saturday hours.

What We Offer

- A supportive, energetic, and professional team environment.
- Consistent part-time hours with opportunities for additional coverage.
- Comprehensive orientation on our specific clinic systems and portals.

How to Apply

If you have clinic experience, detail-oriented focus, and flexible availability, we would love to hear from you! Please submit your Resume and a brief summary of your clinic experience to [email protected] with the subject line "Receptionist Application - [Your Name]".

Helix Physical Therapy & Massage is an equal prospect employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Pay: $18.00 per hour

Benefits:

- Flexible schedule

Work Location: In person

📌 Front Desk Receptionist (Part-Time) (Canada)
🏢 Helix Physical Therapy & Massage
📍 Canada