Overview

Join our dynamic team as a Team Leader in Mortgage Operations, where you will play a pivotal role in guiding and inspiring a dedicated team responsible for managing mortgage processing, underwriting, and customer service. This position offers an exciting opportunity to lead with energy, foster operational excellence, and ensure seamless mortgage transactions. Your expertise in financial services and strong analytical skills will drive efficiency, accuracy, and customer satisfaction in a fast-paced environment committed to excellence.

Duties

- Lead and motivate the mortgage operations team to achieve departmental goals and maintain high performance standards.
- Oversee the end-to-end mortgage processing cycle, including application intake, document verification, underwriting support, and approval workflows.
- Ensure compliance with all regulatory requirements and internal policies by implementing best practices and conducting regular audits.
- Collaborate with cross-functional teams such as sales, credit, and legal to streamline processes and resolve escalated issues promptly.
- Monitor key performance indicators (KPIs) related to mortgage turnaround times, accuracy rates, and customer satisfaction scores; implement improvements as needed.
- Provide coaching, training, and development opportunities to team members to enhance their skills in financial services and math-based analysis.
- Maintain detailed records of mortgage transactions, audit reports, and process improvements to support operational transparency.

Minimum Qualifications

· 5+ years of experience in residential mortgage lending, with a background in underwriting, funding, or both

· 2+ years in a leadership, supervisory, or senior escalation role

· Robust working knowledge of mortgage underwriting guidelines, insurer programs,



and residential funding processes

· Demonstrated ability to manage team performance, workflows, and daily production targets

Preferred Qualifications

· Experience overseeing both underwriting and funding functions within a single operation

· Familiarity with the mortgage broker channel and broker relationship management

· Experience at a monoline lender, bank, or credit union in a high-volume environment

· Comfort working in a fast-growing, technology-forward lending environment

Job Summary

The Team Leader, Mortgage Operations is responsible for the day-to-day leadership of ULM’s underwriting and funding teams, ensuring deals move efficiently from application through to broker complete. This individual sets the tone for quality, accountability, and broker experience — acting as the primary escalation point for complex files, coaching team members, and working closely with leadership to continuously improve processes and performance.

Responsibilities

· Lead, coach, and support a team of underwriters and funding specialists, providing clear direction and consistent feedback

· Monitor daily pipeline activity across both underwriting and funding functions, identifying and resolving bottlenecks

· Serve as the primary escalation point for complex, unusual, or high-risk files requiring senior judgment

· Review and approve transactions above individual team member authority levels as required





· Conduct regular pipeline reviews and one-on-ones to drive production targets and maintain service standards

· Partner with leadership on the hiring, onboarding, and training of new underwriting and funding staff

· Communicate and enforce internal policies, procedures, insurer guidelines, and regulatory requirements across the team

· Track and report on key operational metrics including turnaround times, approval rates, conditions outstanding, and funding volumes

· Collaborate with leadership to identify process improvements that enhance efficiency, reduce risk, and improve the broker experience

· Maintain strong working relationships with mortgage brokers, legal partners, and internal stakeholders at an escalated level

· Identify AML, fraud, and compliance risks within the pipeline and escalate appropriately

· Foster a high-performance, collaborative team culture grounded in accountability, precision, and continuous improvement

Why ULM?

We’re not just another lender. ULM is building a smarter, faster, more transparent mortgage experience that offers credit union products and rates to brokers. We are the first of our kind and will be filling a gap in the mortgage lending space. You’ll work alongside a team that values precision, hard work and that has experience of building a mortgage lender.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

Pay: $85,000.00-$120,000.00 per year

Benefits:

- RRSP match

Experience:

- Mortgage underwriting or funding: 4 years (preferred)

Language:

- English (required)

Work Location: Remote

📌 Team Leader, Mortgage Operations (Canada)
🏢 UnionLink Mortgage
📍 Canada