About Us

We are a patient-focused, growth-oriented dental practice committed to delivering exceptional care and an outstanding patient experience. Our team values professionalism, collaboration, and continuous improvement—and we’re looking for a strong leader to help guide our administrative team.

Position Overview

The Lead Administrator is responsible for overseeing the daily operations of the front desk, ensuring an exceptional patient experience, and leading the administrative team to achieve performance goals. This role combines leadership, systems management, and hands-on administrative support

Key Responsibilities

Leadership & Team Management

- Lead, coach, and support the administrative team
- Conduct regular training
- Foster a positive, accountable, and high-performing team culture

Patient Experience

- Ensure every patient receives a warm, efficient, and qualified experience
- Manage and resolve patient concerns or escalations
- Monitor patient flow and optimize scheduling efficiency

Operations & Systems

- Oversee appointment scheduling, recall systems, and patient communication
- Ensure accuracy of patient records and insurance information
- Maintain compliance with privacy regulations




- Develop and improve front office systems and SOPs

Financial & KPI Management

- Support accounts receivable management and insurance follow-ups
- Collaborate with management on growth strategies

Qualifications

Required

- Minimum 3–5 years of dental administration experience
- Previous leadership or supervisory experience
- Strong knowledge of dental insurance
- Experience with dental software (e.g. Curve Hero)
- Excellent communication and organizational skills

Preferred

- Familiarity with KPI tracking and reporting

What We Offer

- Competitive pay + bonuses
- Health & dental benefits
- Growth and leadership development opportunities

Please submit your resume along with a brief cover letter outlining your leadership experience and why you would be a great fit for our team.

We're excited to hear from you!

Job Types: Full-time, Permanent

Pay: $26.00-$34.00 per hour

Expected hours: 36 – 40 per week

Benefits:

- Dental care
- Extended health care
- On-site parking

Application question(s):

- 1-3 years of dental admin experience?

Work Location: In person

📌 Dental Administrator (Fort Saskatchewan)
🏢 Life Dentistry
📍 Fort Saskatchewan