Job Type: Full-time

About us:

We proudly represent a new car franchise – a global luxury brand leader in design, and innovation. Our mission is to deliver a premium ownership experience for every customer, from their first showroom visit to years of trusted service and care. To support this commitment, we are seeking an experienced Fixed Operations Manager to oversee our Service and Parts operations across multiple locations.

This role is ideal for a results-driven leader who thrives on building high-performing teams, optimizing processes, and ensuring customer satisfaction at the highest level.

Position Overview:

The Fixed Operations Manager is responsible for Service and Parts operations at both dealerships, ensuring profitability, efficiency, and an exceptional client experience that reflects Volvo’s values. This leadership role requires a balance of strategic vision, operational discipline, and strong people management.

Key Responsibilities

- Lead and manage Service and Parts teams across locations to deliver an outstanding customer experience in alignment with set standards.
- Develop, implement, and monitor department goals, budgets, and key performance indicators (KPIs).
- Ensure compliance with Volvo warranty, service, and parts guidelines.
- Recruit, train, and mentor high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive efficiency through process optimization, effective scheduling, and resource allocation.
- Collaborate with Sales and Customer Care teams to deliver a seamless ownership journey.




- Address escalated client concerns with professionalism and resolution-focused service.
- Maintain safe, clean, and premium facility standards at both locations.

Qualifications

- Minimum 5 years of progressive leadership experience in automotive fixed operations (luxury brand experience strongly preferred).
- Proven track record in managing Service and Parts operations with a focus on customer satisfaction and profitability.
- Strong leadership and coaching skills, with the ability to engage and inspire teams.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency with dealership management systems (DMS, PBS, CDK. Reynolds) and manufacturer programs.
- Valid driver’s license with a clean driving record.

What We Offer

- Competitive salary with performance-based incentives.
- Comprehensive health and dental benefits.
- Ongoing training and career development opportunities.
- Employee vehicle purchase program.
- A modern, supportive, and customer-focused work environment.

How to Apply

If you are a results-driven leader who shares , innovation, and customer care, we invite you to apply.

Please submit your resume and cover letter through Indeed.

Job Types: Full-time, Permanent

Pay: From $95,052.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Application question(s):

- Do you have New Car Automotive Fixed Ops Parts and Service Experience
- Do you have existing Fixed Ops Experience

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Fixed Operations Manager Automotive Service and Parts (Canada)
🏢 Recognized
📍 Canada