Overview
We are seeking a dynamic and customer-focused Retail Sales Associate/Key Holder to join our team. This role is vital in ensuring a seamless shopping experience by overseeing daily store operations, supporting sales initiatives, and maintaining excellent customer service standards. The ideal candidate will possess strong organizational skills, effective communication abilities, and a passion for retail sales and technology products.

Duties

- Assist in managing daily store operations, including opening and closing procedures
- Support sales team with product demonstrations and upselling techniques to maximize revenue
- Maintain merchandising standards, ensuring products are well-presented and organized
- Set up and organize flyer sales, ensuring adequate stock for sales, setting up dump bins, etc.
- Recreate the merchandise presentation as illustrated in the planogram designs.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Conduct product demos to educate customers about features and benefits of various technology products
- Support cashiering duties, including processing payments and handling returns or exchanges
- Assist in training new staff members on sales techniques, POS usage, and customer service protocols
- Implement effective time management strategies to ensure smooth store operations during shifts
- Attend store meetings, training sessions, etc. as required.
- Work on additional duties, special projects and assignments as assigned by an Assistant Manager, Store Manager or General Manager.
- Work in a safe manner in accordance with provincial and federal safety legislation.



Report any potential hazards or unsafe behavior to management in order to have the situation corrected.

Qualifications

- Proven experience in retail sales, with a strong understanding of merchandising, cashiering, and POS systems
- Excellent communication skills;
- Demonstrated ability to perform product demos and technical sales of technology products
- Strong organizational skills with the ability to multitask effectively in a fast-paced setting
- Basic math skills for cash handling and sales transactions
- Exceptional customer service skills with professionalism in phone etiquette and interpersonal interactions
- Ability to work well under pressure while maintaining attention to detail
- Experience in upselling and promotional activities to enhance sales performance
- Time management skills necessary to prioritize tasks efficiently throughout shifts
- Must be able to safely operate equipment required for efficient yard operations, including a lumber cart, forklift, pallet jack, order picker, banding machine, ladder, radial arm saw, etc

PHYSICAL REQUIREMENTS:

- Must be able to move materials weighing up to 100 pounds around the Store, yard, placing them on or removing them from trucks, pallets, etc.

Join our team as a Retail Sales Associate/Key Holder where your leadership, sales expertise, and dedication will contribute significantly to our store’s success.

WORKING RELATIONSHIPS:

- Reports directly to the Assistant Manager or Store Manager.

Job Types: Full-time, Permanent

Pay: $17.50-$24.00 per hour

Benefits:

- Dental care
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Virden, MB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

📌 Retail Sales Associate/Key Holder (Canada)
🏢 Virden Home Hardware Building Centre
📍 Canada