Overview

Our client is seeking a Client Success Specialist to help onboard new customers and manage incoming requests for portal access.

Key Responsibilities

- Manage and respond to client emails requesting portal access.
- Verify client identities and confirm their access needs and permissions.
- Support onboarding by guiding clients through setup and login steps.
- Work with the Education/Outreach team to validate requests and IT to issue credentials.
- Review prepared data and highlight simple insights or trends.
- Communicate with clients by email or phone and provide friendly, clear support.
- Maintain accurate records of requests and client interactions.
- Suggest improvements to streamline the onboarding and access process.

Qualifications

- 1–3 years in client service, onboarding, or similar roles.
- Solid communication and organizational skills.




- Comfortable reviewing basic data and working in Excel.
- Able to multitask and prioritize in a fast-paced environment.
Experience with client permissions, project coordination, or product support is an asset.
- AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.

#RIMCA

📌 Client Success Specialist (Canada)
🏢 Recruiting in Motion
📍 Canada