Active Wellness Massage Therapy Clinic is seeking an educated and professional Medical Office Receptionist / Medical Secretary to join our multidisciplinary healthcare team.

Why Join Active Wellness Massage Therapy Clinic?

Active Wellness Massage Therapy Clinic is an established multidisciplinary healthcare clinic with a strong focus on professional client care and a collaborative team environment.

If you are an experienced medical office skilled who enjoys working with people, takes pride in providing exceptional service, and wants to be part of a busy and supportive healthcare environment, we would love to hear from you.

We are looking for someone who is highly organized, skilled, personable, enthusiastic, and confident working in a busy healthcare environment. The successful candidate will have strong medical office administration skills and understand the importance of providing exceptional service while maintaining client confidentiality.

About the Role

The Medical Office Receptionist / Medical Secretary will be responsible for the day-to-day administrative operations of our clinic and will be the first point of contact for our clients and healthcare practitioners.

Responsibilities include:

- Greeting clients warmly and professionally upon arrival
- Managing check-in and check-out procedures
- Answering and directing telephone calls and responding to emails
- Scheduling, confirming, changing, and coordinating client appointments
- Managing the clinic booking system and practitioner schedules
- Processing payments and issuing receipts
- Processing and coordinating extended health insurance claims
- Assisting with motor vehicle accident (MVA) and insurance-related administrative paperwork
- Maintaining accurate client records and documentation
- Communicating professionally with massage therapists, acupuncturists, osteopaths, and other healthcare professionals
- Understanding and maintaining client confidentiality and privacy requirements, including PHIPA
- Preparing and organizing administrative forms and correspondence
- Assisting with billing,



reconciliation, and daily administrative procedures
- Following up on outstanding administrative items when required
- Supporting practitioners with administrative needs
- Maintaining an organized, clean, and welcoming reception area
- Assisting with general office administration and clinic operations
- Promoting appropriate clinic services and assisting clients with rebooking
- Performing other administrative duties as required

Qualifications

Required:

- Completion of a recognized Office Administration – Health Services / Medical Office Administration program
- Previous experience working in a medical, healthcare, rehabilitation, or multidisciplinary clinic environment
- Strong understanding of medical office procedures and terminology
- Excellent computer skills and the ability to learn and confidently use clinic management software
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Professional, friendly, and compassionate approach when dealing with clients
- Strong attention to detail and accuracy, particularly with scheduling, billing, and documentation
- Ability to work independently while also functioning effectively as part of a healthcare team
- Demonstrates a strong team-oriented approach, working cooperatively and respectfully with colleagues while contributing to a positive workplace
- Understanding of confidentiality and privacy requirements in a healthcare setting

Assets:

- Experience with HCAI and MVA claims
- Experience with direct billing and extended health insurance providers
- Experience with electronic medical records or healthcare practice-management software




- Knowledge of PHIPA and healthcare privacy requirements
- Previous experience in a multidisciplinary healthcare clinic

The Ideal Candidate

We are looking for someone who:

- Takes pride in providing excellent client service
- Communicates respectfully and professionally with clients and colleagues
- Works collaboratively and respectfully with colleagues while being receptive to direction, feedback, and guidance from management.
- Is dependable, punctual, and highly organized
- Takes ownership of their responsibilities and follows through on tasks
- Takes accountability when an error occurs, communicates openly about the mistake, takes appropriate steps to correct it, and is committed to learning from the experience and improving their skills to prevent the same error from recurring.
- Is comfortable working in a fast-paced environment
- Has excellent attention to detail
- Understands that the receptionist is often the first and last impression a client has of our clinic
- Is confident handling sensitive and confidential information
- Demonstrates professionalism, maturity, and sound judgement

Schedule

Saturdays and Sundays
9:00 a.m. – 6:30 p.m. Saturday
9:00 a.m. – 5:00 p.m. Sunday

Additional hours may be available or required based on clinic needs.

Compensation

$18–$21 per hour, depending on qualifications and experience.

To apply: Please submit your resume and a brief cover letter outlining your medical office experience and qualifications.

Active Wellness Massage Therapy Clinic
339 Wellington Road, Suite 220
London, Ontario N6C 5Z9

Pay: $18.00-$21.00 per hour

Benefits:

- On-site parking

Application question(s):

- Are you a graduate from a recognized Medical Office Administration Program or have equivalent and current experience.
- What languages do you speak?
- A current resume with references must be provided. Have you provided this with your application?

Education:

- Secondary School (preferred)

Work Location: In person

📌 Medical Receptionist (London)
🏢 Active Wellness Massage Therapy Clinic
📍 London