If you're a dynamic leader who thrives on coaching teams, driving results, and delivering exceptional customer experiences, we'd love to meet you!

We are currently seeking a passionate Retail Sales Manager to lead our team of 15 sales professionals to success at our Ottawa store!

* Do you live outside the Ottawa region? We welcome applications from across Canada, and relocation assistance may be available for the right candidate.

Your role as a Retail Sales Manager at Must Société:

Reporting to the General Manager, the Retail Sales Manager contributes to the development and implementation of sales strategies, supervision of the sales team and ensures that sales and customer satisfaction objectives are met. The Sales Manager also assists the Store Manager in the day-to-day management of sales operations and the in-store customer experience. This position requires skills in leadership, operations managements and sales performance analysis.

Your day-to-day as a Retail Sales Manager at Must Société:

- Lead and motivate the sales team in achieving the store's objectives;
- Ensure effective communication within the team
- Maximize the team’s sales by offering constructive and mobilizing feedback on their performance;
- Provide onboarding and training to team members, in terms of products, suppliers and internal policies;
- Maintain the brand image through exceptional customer service;
- Ensure customers case management and offer appropriate solutions in order to offer an optimal customer experience;
- Develop strong business relationships with clients and ensure the development of business relationships with the designer community;
- Participate in the implementation of the store's marketing strategies;
- Create the work schedules for the team in place;
- Manage the in-store inventory;
- Support the store operations and enforce company policies and procedures;




- Ensure respect and cleanliness of the store with the maintenance team;
- Promote respect of company policies and procedures.

Do you have the profile?
You will succeed at Must Société if you have the following skills:

- You have a minimum of 5 to 7 years’ experience in a similar role;
- You are a person with unifying leadership and strong communication and interpersonal skills;
- You have a strategic mind and are constantly in solution mode to ensure the satisfaction of your clients and your sales team;
- You have a strong sense of work organization and demonstrate autonomy and dynamism;
- You possess qualities to maximize engagement and the performance of your sales team, to recognize their strengths and develop their talents;
- You feel comfortable and are motivated by working under pressure;
- You feel comfortable with IT and office tools;
- You know the importance of discretion and demonstrate attention for details;
- Bilingualism in English and French is considered a strong asset.

What we offer

At Must Société, we have our employees' well-being at heart and offer the following benefits:

- Competitive and rewarding compensation, among the best in the industry;
- Base salary plus a performance-based bonus plan tied to the achievement of targets;
- Join an experienced, motivated, and passionate team of sales professionals;
- A stable full-time schedule with a flexible weekend rotation (at least one weekend day or alternating weekends);




- Comprehensive group benefits (including dental coverage) with employer contributions;
- 10 paid statutory holidays, two more than the legal standard;
- Employer contributions to a Group RRSP program;
- A health and wellness program;
- Generous employee discounts on all our products;
- A rewarding, dynamic, and welcoming work environment;
- Excellent career growth opportunities within a rapidly expanding company with multiple exciting projects underway.

Who We Are:

Must Société is made up of five distinct brands: Maison Corbeil, Jardin de Ville, la Galerie du Meuble, Must, and Must Société.

With over 50 years of expertise, each brand stands out in its own field within the furniture industry.

When we united in 2015, we brought together companies that share the same values and vision for the future. This synergy has allowed us to position ourselves to conquer the Canadian market by offering a complete experience and a curated selection of the best furniture from here, Europe, and beyond, from accessible to high-end styles.

Why join Must Société?

- We are a recognized company in high-end furniture;
- We offer a stimulating, performance and human-driven work setting;
- We have a culture that INSPIRES, where our values such as integrity, collaboration, courage, responsible performance and continuous improvement guide every decision and action.

Ready to lead, inspire, and make an impact? If you think you're the Sales Manager for our Ottawa team, apply today by submitting your resume through this platform.

We look forward to meeting you!

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Store discount
- Vision care

Experience:

- Sales management: 5 years (preferred)
- retail industry: 5 years (preferred)

Work Location: In person

📌 Retail Sales Manager – High-End Furniture (Canada)
🏢 Must Société
📍 Canada