Job Description

The Mainland BC Military Family Resource Centre (MFRC) is a non-profit organization supporting Canadian Armed Forces and Veteran families across Mainland BC. We are a small team hiring an Administrative & Client Care Coordinator — the central hub of our office and the first point of contact for the families we serve.

About the role

Your week blends three kinds of work: front desk and client care (about 55%) — answering phones, greeting families, connecting them to the right programs, and keeping our office, records, and database current; executive and board support (about 25%) — managing the Executive Director's calendar, preparing agendas and minutes, tracking follow-ups, and supporting board meetings and our AGM; and financial administration (about 20%) — receipts, vendor payments, bank deposits, donation tracking, and thank-you letters.

What we're looking for

- Post-secondary certificate or diploma in office/business administration, or equivalent experience
- 2+ years of administrative, executive assistant, or office coordination experience
- Experience in a client-facing, front-desk, or customer service role
- Strong Microsoft 365 skills; quick to adopt new digital and productivity tools
- A self-starter who anticipates needs, manages their own priorities, and meets deadlines
- Reliable and discreet with confidential information
- Valid BC driver's licence, clean driver's abstract, and reliable transportation (mileage reimbursed)




- Able to provide a explicit criminal record check (vulnerable sector) and pass Enhanced Reliability screening
- Assets: basic bookkeeping, CRM/client database experience, bilingualism (English/French), familiarity with military or Veteran family life — military spouses encouraged to apply

Pay and benefits

$31.50/hour to start, rising to $32.50 after a successful three months and $33.50 after six. Extended health, dental, and Long-Term Disability after three months, plus vacation and paid sick leave. Monday–Friday schedule, closed all statutory holidays; occasional evening/weekend events are scheduled in lieu of daytime hours. Free on-site parking and gym.

How to apply

Apply with your resume and a short cover letter telling us about a time you saw something that needed doing and did it without being asked. Applications are reviewed as they arrive and interviews may begin before the closing date of August 28, 2026.

The Mainland BC MFRC welcomes applications from all qualified candidates, including Indigenous peoples, racialized people, persons with disabilities, neurodivergent candidates, members of 2SLGBTQIA+ communities, Veterans, and members of military and Veteran families.

Pay: $31.50-$33.50 per hour

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Do you have a valid BC driver's licence?

Work Location: In person

📌 Administrative & Client Care Coordinator (Canada)
🏢 Mainland BC MFRC
📍 Canada