Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by delivering exceptional customer service and ensuring smooth front desk operations. Your enthusiasm and professionalism will set the tone for guests’ entire stay, making each visit enjoyable and seamless. Whether managing check-ins, handling guest inquiries, or coordinating with other departments, your proactive approach will drive guest satisfaction and contribute to our welcoming resort environment.

Responsibilities

- Deliver superior customer service to internal and external guests.
- Foster effective interdepartmental communication and collaboration to support an exceptional guest experience, including coordinating resort activities and events with other departments.
- Build and maintain positive, professional working relationships with colleagues.
- Comply with all applicable workplace regulations and legislation related to health and safety, accommodation standards, and company policies and procedures.
- Adhere to established quality assurance standards and expectations.
- Maintain thorough knowledge of the resort and the surrounding area.
- Respond accurately and promptly to guest inquiries regarding seasonal and transient rates, resort policies (i.e. License of Occupation), events, activities, and general information.
- Manage guest arrival and departure processes efficiently and professionally.
- Demonstrate excellent telephone etiquette when handling incoming calls and reservation inquiries.
- Create and manage reservations via telephone, written correspondence,



and in-person interactions.
- Complete all special billing requests accurately and in a timely manner.
- Maintain responsibility for a cash float and process payments accurately.
- Present and explain charges to customers and collect payments when required.
- Conduct store inventory counts and maintain inventory records.
- Perform general administrative and office duties as assigned.
- Support guests and staff safety by maintaining knowledge of crisis response and emergency procedures.
- Work scheduled shifts, including weekends and holidays, as required.
- Perform other reasonable duties as assigned by Supervisors or Managers.

Requirements

- Previous Front Desk or Guest Services experience an asset
- Experience in Online Reservation and Park Management Software is an asset
- Experience in managing a cash float
- Experience in Microsoft Office – Outlook, Word, and Excel
- Ability to effectively communicate both verbally and in writing
- Ability to work individually as well as part of a team
- Exceptional problem solving and guest recovery skills
- Must be a self-motivated and well-organized individual
- Professional appearance and manner

Job Types: Full time, Seasonal
Contract length: 6.5 months

Pay: $17.60 per hour

Expected hours: 40 per week

Benefits:

- Company events
- On-site parking

Application question(s):

- Are you able and willing to work on weekends (Fridays, Saturdays, and Sundays) and holidays?
- Are you able and willing to work the Labour Day weekend?
- Are you able to work until mid-October? Full-time (40hrs/week) or part-time? If part-time, how many hours per week could you commit to?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Highland Pines Resort
📍 Canada