Title

Houseman

Reports To

Games Manager

Summary

The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.

Core Competencies

- Customer Service
- Team Work
- Communication
- Interpersonal Awareness

Job Duties

- Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
- Answer Phones.
- Open and close games as required.
- Deal with guests’ inquiries and problems.
- Run the Board.
- Organize and deal with the Dealers
- Maintain Paper work.
- Bad Beat
- Cashier
- Tracking table opening and closing.
- Scheduling.
- Work as a Cashier.
- Complete all money transactions.




- Balance float.

Requirements

- At least 18 years of age.
- Able to maintain a security clearance.
- Available to work evenings and weekends.
- Work in a rapid-paced environment
- Poker dealing experience
- Previous supervisory experience is an asset
- Strong employee relation skills and abilities
- Able to meet tight deadlines while maintaining organization and detail
- Highly motivated and team orientated
- Possess a highly developed attention to detail

Work Conditions

- Stands during the entire shift.
- Reaches, bends, squats and lifts
- Cleaning work area and areas after late night food is served
- Work with little to no supervision

📌 Houseman (Calgary)
🏢 Pure Canadian Gaming
📍 Calgary