Location: Peterborough, ON
Status: Full-time

Pay: Annual salary of $37,000 - $45,000 plus performance-based bonus

About AON:

AON Inc. is the largest business operation and employer headquartered in the Peterborough, ON region. For over 50 years, our private group of businesses has responded to market opportunities, invested in growth, and developed innovative properties across residential and senior living, commercial, business, and leisure sectors. Our operations span Ontario and include multi-residential, commercial, condominium, retirement and long-term care homes, hospitality, and leisure properties, as well as real estate development, construction, and joint ventures. We are a family of employees committed to delivering quality service and care while embracing dynamic opportunities for living well.

About The Role:

AON is seeking a Customer Service Coordinator to join our property management team. Reporting to the Office Manager, this role is the first point of contact for residents, applicants, contractors, and visitors, providing a welcoming and professional customer experience while supporting the day-to-day operations of the office.

The successful candidate will be highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. This position is ideal for someone who enjoys building relationships, problem-solving, and providing exceptional administrative support.

Key Responsibilities

· Serve as the first point of contact for residents, applicants, vendors, contractors, and visitors, providing a professional and welcoming experience.





· Answer incoming telephone calls and respond to email inquiries in a timely and professional manner.

· Address routine customer inquiries or direct concerns to the appropriate team member.

· Provide Rent Café support to residents.

· Accept rent payments, issue receipts, process cheque scanning, and complete daily deposits.

· Balance cash and payment transactions and post coin laundry and parking deposits.

· Receive and coordinate resident maintenance requests.

· Enter work orders accurately into Yardi and route requests to the appropriate maintenance personnel.

· Follow up with residents regarding maintenance requests as required.

· Scan, file, and maintain accurate electronic and paper records.

· Process incoming and outgoing mail and maintain office supplies and the reception area.

· Provide administrative support to the office team during busy periods.

· Support accounts payable processes, including P2P intake.

· Maintain confidentiality and discretion when handling resident, financial, and business information.

Qualifications

· Minimum Grade 12 education required.

· College diploma in Office Administration, Business Administration, or a related field is considered an asset.

· Previous customer service, administrative, or property management experience preferred.





· Strong written and verbal communication skills.

· Excellent organizational and time management abilities with strong attention to detail.

· Ability to work independently while contributing effectively within a team setting.

· Professional, self-motivated, and reliable.

· Strong computer skills with proficiency in Microsoft Word, Excel, and Outlook.

· Ability and willingness to learn customized software systems; experience with Yardi or similar property management software is an asset.

What We Offer

· Annual salary of $37,000 - $45,000 plus performance-based bonus

· Comprehensive health, dental, and vision insurance.

· Employer-sponsored matching RRSP.

Apply today and help us continue building communities that care.

To apply, please submit your resume to [email protected] or visit www.aoninc.com.

Vacancy Disclosure: This advertisement is for one current vacancy at a single location.

Artificial Intelligence Disclosure: We do not use artificial intelligence, algorithms, or automated decision-making tools to screen, evaluate, or make hiring decisions for applicants. All hiring decisions are made by people.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AON Inc. is an equal opportunity employer committed to an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

#INDAON1

Pay: $37,000.00-$45,000.00 per year

Work Location: In person

📌 Customer Service Coordinator (Peterborough)
🏢 AON
📍 Peterborough