Service Technician - Simulation Systems

Company Overview
InVeris Training Solutions is a leading supplier of virtual weapons and small arms training systems to the Canadian Armed Forces and law enforcement agencies. With nearly 100 years of innovation, InVeris is committed to advancing human performance. For more information, visit InVerisTraining.com.

Position Overview
InVeris is seeking a Service Technician - Simulation Systems to support key virtual product lines deployed across Canada. Reporting to the Service Manager, includes providing technical support and service repairs on virtual small arms trainers and related weapon systems. The position involves both office and on-the-road duties, with travel required to secured customer sites (20 to 35%)

Key Responsibilities

- Troubleshoot, inspect, and repair Small Arms Trainers and associated weapon simulation systems to ensure optimal functionality and serviceability.
- Deliver customer-centric service, ensuring a positive customer experience.
- Complete all required testing and verification before returning equipment to customers.
- Log incoming service calls and ensure timely closure of work orders, test reports, and after-action reports with accuracy and in accordance with our customer SLAs.
- Troubleshoot and repair assemblies and sub-assemblies that fail function testing.
- Diagnose and repair simulation system components, including computers and electronic peripherals, using technical documentation and schematics.
- Collaborate with the company’s quality representative to ensure compliance with quality management systems (ISO 9001).
- Periodically verify spare parts stock and provide recommendations to the Customer Service & Repairs manager for replenishment.
- Support inventory accountability,



material tracking, and equipment control activities during deployments.
- Adhere to industrial safety regulations, using appropriate personal protective equipment (PPE) to maintain a safe work environment.

Job Specifications

- Proficient in the use of basic hand tools and assembly practices including micro soldering.
- Ability to read and interpret technical documentation, blueprints, specifications, procedures, and verbal instructions.
- Bilingual in English and French, with strong verbal and written communication skills.
- Strong customer service, communication, technical reporting, and problem-solving skills.
- Ability to work Monday to Friday and travel across customer sites as required.
- Capability to stand for long periods and lift objects weighing up to 50 lbs.
- Experience with soldering (PCB) and crimping wires.
- Familiarity with pneumatics, ranging from 100 to 4000 psi is an asset.

Education & Experience Requirements

- A College Diploma (DEC) in Electronics, electrical engineering technology, industrial electronics instrumentation and automation or equivalent
- Knowledge of IT systems, network infrastructure, and customer service practices.
- A minimum of 3-5 years of experience in a related field.
- Previous customer support experience is required.
- Strong organizational skills, with the ability to work effectively both independently and as part of a team.
- This position is subject to International Traffic in Arms Regulations (ITAR) and the Controlled Goods Program (CGP).

Job Types: Full-time, Permanent

Pay: $28.00-$32.50 per hour

Perks:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service Technician - Simulation Systems (Canada)
🏢 INVERIS TRAINING SOLUTIONS CANADA
📍 Canada