Bilingual Front Desk Receptionist – Full-Time

Overview

We are seeking a friendly, professional, and organized Bilingual Front Desk Receptionist to join our team on a full-time basis. As the first point of contact for residents, families, guests, and visitors, you will play an significant role in creating a welcoming and hospitable environment.

This position requires fluency in both English and French, excellent communication and organizational skills, and a genuine commitment to providing exceptional service within a seniors’ retirement living community.

Duties

- Greet residents, families, guests, and visitors in a warm and courteous manner.
- Answer and direct telephone calls, take accurate messages, and respond promptly to inquiries in both English and French.
- Coordinate and maintain resident bookings, appointments, and reservations for community services, amenities, transportation, activities, and other needs.
- Confirm booking details and communicate scheduling updates or changes to residents and the appropriate departments.
- Monitor entry and exit activity to help maintain a secure and welcoming environment.
- Provide information and assistance to residents and guests while supporting a high standard of hospitality.
- Maintain the cleanliness, organization, and professional presentation of the front desk and lobby areas.
- Assist with scheduling, filing, recordkeeping, and other general administrative duties.




- Communicate effectively with all departments to coordinate and respond to resident and guest needs.
- Receive and distribute mail, deliveries, and other correspondence as required.
- Support emergency response and safety procedures in accordance with company policies.
- Perform other related duties as assigned.

Qualifications and Skills

- Fluency in both English and French, including strong verbal and written communication skills, is required.
- Strong interpersonal skills and a friendly, professional manner, both in person and over the telephone.
- Excellent customer service skills with a focus on hospitality and resident satisfaction.
- Strong organizational and scheduling abilities, with careful attention to detail.
- Ability to manage multiple priorities and remain calm and professional in a busy environment.
- Comfortable using basic computer programs, including email, electronic calendars, scheduling systems, and Microsoft Office applications.
- Dependable, punctual, and able to work effectively both independently and as part of a team.
- Previous experience in reception, administration, hospitality, or senior living is considered an asset; training will be provided.

Join our team and become part of a warm, resident-focused community where your professionalism, organization, and care make a meaningful difference every day.

Pay: From $20.50 per hour

Work Location: In person

📌 Bilingual Front Desk Receptionist – Full-Time (Canada)
🏢 Stonemont Retirement Lifestyle
📍 Canada