About Us

Smith and Walters City Wide Towing is a fast‑paced, safety‑driven towing and recovery company serving Thunder Bay and surrounding areas. We pride ourselves on professionalism, clear communication, and reliable service. We are looking for a focused, organized, and motivated Tow Truck Dispatcher to join our team.

Position Overview

The Dispatcher is responsible for coordinating incoming service calls, assigning drivers, and ensuring efficient, timely responses. This role requires strong multitasking skills, excellent communication, and the ability to remain calm and decisive under pressure.

Key Responsibilities

- Receive and prioritize incoming calls for towing, recovery, and roadside assistance
- Dispatch drivers based on urgency, location, and truck availability
- Maintain real‑time communication with drivers and customers
- Track and update call statuses, driver locations, and job progress
- Document all dispatch activity accurately and clearly
- Provide professional,



courteous customer service at all times
- Coordinate with law enforcement, insurance companies, and partner agencies when required
- Support drivers by relaying instructions, addresses, and job details

Required Qualifications

- Robust verbal and written communication skills
- Excellent multitasking and organizational abilities
- Ability to make quick, confident decisions in high‑pressure situations
- Familiarity with Thunder Bay and surrounding areas
- Experience with dispatching, logistics, or towing industry preferred
- Proficiency with dispatch software, GPS systems, and basic computer skills
- Availability for evenings, overnights, and weekends
- Reliable, punctual, and able to work independently

Pay: $17.60-$18.50 per hour

Benefits:

- Dental care
- Extended health care

Work Location: In person

📌 Tow Truck Dispatcher (Thunder Bay)
🏢 Smith & Walters City Wide Towing
📍 Thunder Bay