Company Description ET Group supports some of Canada’s leading organizations in delivering audiovisual (AV) and workplace technology environments that are critical to daily operations. The team works across enterprise, government, infrastructure, and highly regulated sectors where reliability, consistency, and performance are essential.

ET Group’s solutions enable executive decision-making, cross-site coordination, and real-time collaboration in complex, multi-location environments. Now part of Ricoh Canada, ET Group is closely aligned with a broader workplace technology ecosystem while maintaining deep AV expertise. The company focuses on scalable, reliable collaboration experiences that perform consistently across teams, spaces, and locations.

Role Description The Account Lead is a full-time, on-site role based in Kitchener, ON, responsible for managing and growing key client relationships in AV and workplace technology environments. The role involves overseeing client accounts, understanding their operational needs, and coordinating solutions that support reliable collaboration across sites and teams.

Day-to-day responsibilities include leading client meetings, preparing proposals and financial summaries, tracking account performance, and ensuring high-quality service delivery.

The Account





Lead will work closely with internal technical, project, and service teams to align solutions with client expectations and long-term strategic goals. This position also includes identifying new opportunities within existing accounts, supporting contract renewals, and contributing to continuous improvement of account management processes.

Qualifications

- Strong Account Management and Customer Service skills, with experience building and sustaining long-term client partnerships.
- Solid Analytical Skills and Finance knowledge to interpret data, develop account plans, and support pricing and budgeting discussions.
- Excellent Communication abilities, including clear written and verbal communication and confident client-facing presentation skills.
- Experience in AV, workplace technology, or related B2B services environments is an asset.
- Proven ability to collaborate with cross-functional teams and manage multiple priorities in a quick-paced setting.
- Post-secondary education in business, communications, or a related field, or equivalent work experience.
- Comfort with CRM tools and basic productivity software (e.g., Microsoft 365 or similar platforms).

📌 Account Lead (Etobicoke)
🏢 ET Group
📍 Etobicoke