Pacific Coastal Airlines is looking for a Permanent Part Time On call Airport Support Coordinator. This position is based out of Richmond, BC.Reporting to the Manager, Customer Service and Cargo Training &

- Standards, the Airport Support Coordinator plays a key role in supporting airport operations, call centre functions, regulatory compliance, and system support across the Pacific Coastal Airlines network. This role provides administrative and operational assistance to ensure efficient day-of operations, consistent service delivery, and effective coordination between internal departments, contractors, and external partners.

The Airport Support

Coordinator supports airport stations during irregular operations (IROPS), manages system communications, assists with technical and customer inquiries, and ensures adherence to corporate policies, standards, and Transport Canada regulations.Job Responsibilities:Administrative &

- Coordination ResponsibilitiesProvide administrative support to airport management and operations teamsMaintain accurate records, logs, and documentation aligned with company and regulatory requirementsEnsure new employees receive required credentials, system access, and identificationIssue and distribute manuals, documents, and updates to stationsCompile data for reports, audits, and compliance submissionsMonitor and maintain office supplies, tools, and administrative resourcesConduct trend analysis and review key metrics to identify performance gapsParticipate in departmental and corporate meetingsAssist in project planning, implementation, testing, and communication with vendors, suppliers, and internal departmentsSupport effective communication of process and policy changes across all locationsCall Centre &
- Customer Support ResponsibilitiesMonitor call centre operations, including staffing support, SOP adherence,



and regulatory complianceAdvance call centre functions to support scalable operational and commercial requirements (reprotection, booking changes, IROP support)Produce daily/weekly call centre reporting including volumes, call reasons, wait times, productivity, and customer experience trendsDevelop scripts, phone-tree messaging, and customer handling guidelines for agentsAnswer and support customers contacting the reservations call centreOperational ResponsibilitiesProvide technical guidance and interpret company procedures for employeesCoordinate customer service handling and liaise with OCC during major IROPSSupport interline IROPS and re-protection across the PCA networkIdentify and escalate system limitations affecting interline reservationsCoordinate movement of delayed/forwarded interline baggage with partnersManage schedule change alerts across the networkServe as subject matter expert for IROPS handlingConsult with OCC to support effective operational decision-making and communicate updates to airport stationsResolve service disruption issues including cancellations, delays, and rebookingMonitor connecting passenger loads and mitigate potential misconnectsSupport airport stations with denied boarding handling and day-of operations inquiriesManage the repro email accountProvide ticketing/GDS support for e-ticket and interline bookingsQualifications:High school diploma required; post-secondary education in business administration or related field is an asset2–3 years of administrative or office coordination experience, preferably in aviation, transportation,



or customer service2–3 years of customer service experience; aviation industry background preferredProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Experience with amelia system(s) considered a strong assetSkills, Knowledge &
- Abilities:Excellent verbal and written communication skillsStrong organizational skills, professionalism, and attention to detailAbility to prioritize tasks in a fast-paced environmentStrong problem-solving and decision-making abilitiesHigh accuracy in record-keeping and document preparationAbility to handle confidential information with discretionFlexible to work evenings, nights, weekends, holidays, and irregular shiftsMust be able to obtain and maintain designated security clearanceWhy Pacific Coastal Airlines?Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.Travel Perks: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.Apply now!

Pacific Coastal

Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

📌 Airport Support Coordinator (Vancouver) PTOC (Richmond)
🏢 Pacific Coastal Airlines
📍 Richmond