We are seeking an experienced

Amazon Connect IVR Developer to design, develop, configure, and support cloud-based contact center solutions using

Amazon Connect and AWS services. The candidate will be responsible for building scalable IVR applications, call routing strategies, voice self-service solutions, and integrations with enterprise systems to deliver seamless customer experiences.

Key Responsibilities

- Design, develop, and implement IVR and call flow solutions using Amazon Connect.

- Configure contact flows, queues, routing profiles, prompts, and agent experiences.

- Develop integrations with AWS services such as Lambda, Lex, DynamoDB, S3, and API Gateway.

- Build conversational IVR solutions using Amazon Lex and Natural Language Understanding (NLU) capabilities.





- Implement customer authentication, self-service, call routing, and workflow automation.

- Integrate Amazon Connect with CRM platforms such as Salesforce, ServiceNow, and other enterprise applications.

- Troubleshoot IVR issues, optimize call flows, and improve customer experience.

- Develop reusable components, deployment pipelines, and infrastructure automation.

- Collaborate with business analysts, architects, QA teams, and stakeholders to translate requirements into technical solutions.

- Support production releases, incident resolution, and platform enhancements.

📌 Amazon Connect IVR Developer (Toronto)
🏢 Yochana
📍 Toronto