Be a pivotal force in technology transformation as a Business Systems Analyst at Questrade Financial Group. Drive seamless customer experiences using AI and contact center technology. You will bring your expertise as a Business Analyst, with 2-3 years in technology or financial environments.

Engage in projects involving Genesys Cloud, optimizing tools that enhance customer-agent interactions. Your ability to document and manage exact requirements will ensure alignment across teams. Key Responsibilities:

- Optimize routing and reporting within Genesys Cloud
- Partner with teams on AI-powered support tools
- Document business and functional requirements clearly
- Lead workshops for stakeholder insights and consensus
- Support Agile planning and prioritization processes Requirements:
- Degree in Business, IT, or related disciplines
- 2-3 years analytical experience in fast-paced sectors
- Hands-on with contact center technology like Genesys Cloud
- Knowledge of AI in customer service settings
- Proficient in tools like JIRA and Confluence Drive impactful change and support innovation at Questrade Financial Group.

📌 Analyst Role in Financial Technology (Canada)
🏢 Community Trust
📍 Canada