The Opportunity

Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners.

The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support.

This position is a full time, in-office role and requires attendance in the office five days per week.

What to Expect

- Manage daily office operations across assigned locations
- Conduct regular office walk-throughs; escalate issues to building management or facilities
- Coordinate office maintenance, repairs, and equipment servicing
- Maintain shared office equipment (printers, photocopiers, AV equipment)
- Manage access cards, parking, and building access requests
- Act as the site point person for building maintenance, LERP, and one-off office needs
- Act as the first point of contact for IT-related inquiries and incidents
- Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops,



conference equipment, phones)
- Liaise with Service Desk and second-tier IT support to resolve complex issues
- Manage ServiceNow tickets, asset records, and inventory accurately
- Support onboarding and offboarding processes across departments
- Issue equipment, record asset details, and arrange system access
- Send welcome communications and update staff, inventory, and access lists
- Coordinate lease returns and device refreshes

What you Bring

- College diploma or degree in Business Administration, IT, Facility Management, or a related field
- Experience with PC support, office administration, or a similar role
- Strong technical knowledge of Windows OS and Microsoft Office Suite
- Experience using ticketing systems (e.g., ServiceNow) is an asset
- Proven ability to manage multiple priorities with attention to detail
- Strong troubleshooting, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Professional, courteous, and discreet when handling confidential information
- Ability to remain calm, flexible, and service-focused in a busy environment
- Underwriting or insurance industry experience is an asset (but not required)

Salary Range: $45,000-$82,100

📌 Assistant, Administrative (Edmonton)
🏢 Definity
📍 Edmonton