MBR is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations — guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a quick-paced, guest-facing environment and wants real ownership over how a property runs.

What You'll Do

- Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues
- Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences
- Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management
- Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach
- Support budgeting, payroll administration, and expense tracking in coordination with the General Manager
- Monitor and help maintain quality, safety, and brand standards across all unit types
- Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep
- Contribute to marketing, promotions, and local partnership initiatives as needed
- Coordinate weddings and private events hosted on-property, from initial inquiry through day-of execution




- Step into General Manager responsibilities during absences, vacations, or peak-season support periods

What You Bring

- 2+ years of supervisory or management experience in hospitality, resort, or short-term accommodation operations
- Strong working knowledge of front office and property management systems (Cloudbeds experience an asset)
- Demonstrated ability to lead a team, resolve conflict, and stay composed under pressure
- Comfort with hands-on, varied work — this role moves between front desk, admin, and property walk-throughs
- Availability for flexible scheduling, including weekends, holidays, and peak summer season
- Valid BC driver's licence considered an asset
- A genuine interest in the Tofino community and coastal, outdoor lifestyle

Why Join MBR

- Work in one of the most beautiful coastal settings on Vancouver Island
- A close-knit, hands-on team environment with real decision-making responsibility
- Staff accommodation and/or seasonal perks may be available — details provided at interview

How to Apply Please submit your resume and a brief cover letter to [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $55,000.00-$62,500.00 per year

Work Location: In person

📌 Assistant General Manager (Tofino)
🏢 MacKenzie Beach Resort
📍 Tofino