Asst Front Office Manager – Jasper Forest Park Hotel Anticipated Start Date: April 2026

Employer: Pursuit Collection

Position Details: 1 Full‑Time Permanent Position

Staff Accommodation: Yes (subject to availability)

Wage Range: TBD (Hourly, Monthly) Job Overview A smooth and correct administrative operation; a correct and up‑to‑date database; welcoming of all guests; monitors check‑ins, as well as groups; provides concierge service; offers wide amount of information; supervises the organization and sales of guests' activities and the correct handling and charging; effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer; coordinates proper actions with other departments, informs FO Manager of serious matters; coordination and communication with the Housekeeping, Maintenance, and F&B; departments; ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur; execution of regular technical/skills training; setting up and maintaining ongoing training programs in the Front Office department; familiarity with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility.

Responsibilities - Maintain smooth and correct administrative operation.

- Keep an up‑to‑date database within the system.
- Welcome all guests and monitor check‑ins and group arrivals, giving full attention.
- Provide concierge service and offer a wide amount of information.




- Supervise the organization and sales of guests' activities and ensure correct handling and charging.
- Effectively handle guest complaints, taking corrective action to prevent recurrence and retain repeat customers.
- Coordinate proper actions with other departments and inform the FO Manager of serious matters.
- Maintain communication with Housekeeping, Maintenance, and F&B; departments.
- Ensure all staff are familiar with the hotel’s emergency procedures and are prepared for any emergency.
- Execute regular technical/skills training and set up ongoing training programs in the Front Office department.
- Familiarize with all related company documentation and the Operational Standards Manual for the field of responsibility.

Qualifications - English fluency level required: Advanced.

- 2–5 years experience in a major hotel, with one year experience in a supervisory role.
- Ability to speak, read, write and understand the primary language(s) used in the workplace.
- Positive verbal and written communication skills.
- Experience working in a team environment, acting as a team leader.
- Ability to work with minimal direct supervision.
- Basic computational ability and basic computer skills.
- Knowledge of hotel computer accounting programs such as Room Master.

Benefits - Join an inclusive, global team and make life‑long connections.

- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

Application Details How to Apply: Online

📌 Asst Front Office Manager Jasper Forest Park Hotel (Calgary)
🏢 The Fairmont Jasper Park Lodge
📍 Calgary