Required Experience

- 8+ years of experience in Solution Design, Cloud Integration, or Contact Center technologies.

- Solid hands-on experience with Amazon Connect.

- Expertise in AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, and REST APIs.

- Experience with IVR development, contact center modernization, and enterprise integrations.

- Strong understanding of cloud architecture, security, scalability, and integration patterns.

- Excellent stakeholder management and communication skills.

Key Responsibilities

- Design and implement end-to-end Amazon Connect contact center and IVR solutions.

- Build integrations with enterprise applications, APIs, and CIAM/authentication services.

- Develop Agentic AI capabilities using AWS-native services.

- Collaborate with architects, business stakeholders, and delivery teams to deliver secure and scalable solutions.

- Support migration, testing, deployment, and production readiness.

- Provide technical leadership, troubleshooting, and knowledge transfer to engineering teams.

Preferred Skills

- Experience with Amazon Lex, Amazon Bedrock, Agentic AI, and conversational AI.

- Banking or financial services domain experience.

- AWS Certifications (preferred).

📌 AWS Solution Designer (Toronto)
🏢 Ju0026M Group
📍 Toronto