Responsible for performing order processing, and customer service and supporting the Sales and Marketing team with the day-to-day requirements of distributors/retailers.

Detailed Responsibilities

- Accurately and efficiently perform order entry and invoicing; maintaining customer web portal with shipping notices and invoices

- Ensure purchase order pricing matches correctly to customer or provincial pricing in ERP system

- Prepare proforma invoices

- Track shipment of products to customers to ensure timely delivery

- Expedite customer orders as required

- Answer incoming calls and emails from customers

- Handle and resolve customer requests where judgement and initiative are required to resolve and/or make recommendations.

- Proactively assist customers with orders, product inquires, product availability and return requests

- Investigate and resolve problems released to shipment of product (damages, order discrepancies, etc.)

- Process return authorizations for product complaints

- Escalate customer issues, inquires and feedback to Customer Service Manager





- Cover front desk responsibilities when Executive Assistant is away

- Support and assist the sales and marketing team as required

- Perform data entry and/or excel analysis from time to time

- Other duties as assigned

SKILLS/COMPETENCIES

- Fluent in English and French (written and oral)

- Strong communication skills (written and oral)

- Excellent customer service experience and interpersonal skills

- Ability to work both independently and as a team member

- Strong data entry skills, attention to detail and ability to prioritize and plan work

- Robust ability to multitask with a sense of urgency

- Strong ability to adapt to changing workload priorities

- Strong problem solving/troubleshooting skills
- A self-starter who uses a variety of resources effectively to get results

- Intermedium skills in MS Office : Word and Excel, working knowledge of SAP preferred

📌 Bilingual Customer Service Associate (Toronto)
🏢 Attaineo
📍 Toronto