Bilingual (French and English) Senior Consultant, Software & Strategic Solutions The Senior Consultant, Software & Strategic Solutions is the technical lead for post sales consulting engagements of Ricoh's solutions portfolio, primarily around Web Storefront and Integrated Workflow Solutions. Additionally, the Consultant will be a subject matter expert in specific areas of the business such as workflow optimization and adoption of key workflow solutions. The Consultant is a key member to the account team and is expected to be the customer’s trusted advisor throughout the customer engagement.

The Customer will be engaged early in a sales cycle to assist the Solution Development Manager as required. The primary focus of this role is to ensure the successful implementation of the purchased solution(s) and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The Consultant is also a crucial part of the account team to achieve professional services revenue and gross profit plan attainment.

Job Duties and Responsibilities

Achievement of assigned professional services and consulting revenue and utilization targets

Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements

Assure the successful implementation of the project and assure the integration within the customer setting that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.

Assist the Practice Director with developing Statement of Work documents as needed

Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement





Assist with Practice with development activities as needed

Identify new solution opportunities based on client feedback, industry analysis, and current features incorporated into existing offerings

Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work

Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.

Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.

Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training

Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.

Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.

Comply with RICOH’s standard event documentation and control policies

Qualifications

Required

Bachelors degree in computer science / information technology or equivalent experience





Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.

Strong face to face customer selling, negotiation, and relationship skills.

Bilingual – French and English preferred

Prior experience working in an operation or environment preferred

G7 and CMP Certifications

Six Sigma Certification

JDF Certifications preferred

Skills

Solution development & implementation experience in Document Workflow Automation Processes

Strong financial analysis capabilities to develop compelling business cases

Understanding of the following technologies and concepts:

Automated Document Factory

Document composition software

Transform software

Post-composition software

Postal software

PDLs

Printers - Continuous and Cut Sheet

Variable Printing

Color Printing

Transactional Printing

Commercial Printing

Document inserting technologies and Filebase Technology

Pre and Post equipment

Quality control techniques

Outbound mail presorting

Variable data forms design

Central Reprographic Department shop floor management

Web to print applications

MIS & ERP applications

Print Management Information Systems

Knowledge of Transactional Printing infrastructures

Familiar with industrial engineering; time and motion process mapping and analysis

Proficient computer skills (i.e.

- Microsoft Office Suite, including Visio;)

Strong written and oral communication skills

Working Conditions

Minimal travel around Canada.

Excellent listening skills are necessary.

Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information which may be of a technical nature.

📌 Bilingual Senior Consultant, Software & Strategic Solutions (Toronto)
🏢 Socket.dev
📍 Toronto