Job Overview

Q Test Inspection Ltd. is looking for an organized, motivated and customer-focused Branch & Client Coordinator to join our Leduc team.

This is more than a traditional administrative position. You will help coordinate our day-to-day field operations, support our technicians, manage jobs through our ERP system, communicate with customers and help grow our Leduc operation.

We’re looking for someone who takes ownership, likes to stay busy and is comfortable taking initiative. When the field schedule is full, your focus will be keeping jobs organized and moving. When there is availability, you’ll be following up with customers, outstanding quotations and potential opportunities to help keep our technicians working.

Responsibilities

- Coordinate and schedule field technicians for customer jobs.
- Respond to customer calls, emails and service requests.
- Confirm job scope, site contacts, scheduling requirements and purchase orders.
- Create, update and track jobs and customer information through our ERP system.
- Ensure technicians have the information, paperwork and equipment required for upcoming jobs.
- Follow up on missing reports, timesheets and documentation required to close jobs and move them to invoicing.
- Assist with customer quotations and follow up on outstanding quotes.
- Maintain relationships with existing customers and reconnect with previous customers regarding upcoming work.
- Help identify new customers and business opportunities in the Leduc/Edmonton area.
- Coordinate branch supplies, equipment, consumables and calibration requirements.
- Assist with timesheets, expenses, receipts and general branch administration.




- Keep management updated on upcoming work, technician availability, quotations and potential opportunities.

Experience

- Previous experience in branch coordination, dispatch, scheduling, inside sales, customer service or a similar operational role.
- Experience coordinating field technicians, service crews or customer jobs is a strong asset.
- Experience working with industrial, oil and gas, NDT, inspection, construction or other field-service companies is an asset.
- Experience communicating directly with customers regarding scheduling, service requests, quotations and upcoming work.
- Experience following up on outstanding quotations and identifying potential business opportunities.
- Experience using an ERP, job-management or scheduling system is preferred.
- Strong computer skills, including Microsoft Office and email.
- Experience working with purchase orders, timesheets, job documentation and invoicing requirements.
- Solid organizational skills with the ability to manage multiple jobs, technicians and changing priorities.
- Strong attention to detail and follow-through.
- Able to work independently, take ownership of responsibilities and keep work moving without constant direction.

This is an opportunity to take ownership of an important role within our Leduc operation and contribute directly to its growth. As the branch grows, there will be opportunities to grow your responsibilities and career with the company. If this sounds like a good fit for your experience, we’d like to hear from you.

Apply with your resume outlining your relevant experience.

Pay: $55,000.00-$65,000.00 per year

Work Location: In person

📌 Branch & Client Coordinator – Leduc, AB
🏢 Q Test Inspection
📍 Leduc