Company Description Consentia Inc. is a leading provider of digital transformation services, specializing in document imaging and scanning, data entry, microfilm and microfiche conversion, and transcription. The company helps organizations convert space-consuming paperwork into searchable electronic records for easier data access and retrieval.

As a trusted local provider, Consentia offers flexible and customizable solutions suited to a wide range of project sizes and requirements. The team is committed to high standards of quality and robust security measures, ensuring that each client’s unique needs are handled with care and professionalism.

Joining

Consentia means contributing to the shift toward a more efficient, paperless work environment.

Role Description The Branch Manager role at Consentia Inc. is a full-time, on-site position based in Edmonton, AB.

The Branch

Manager oversees daily branch operations, ensuring that digital imaging, document management, and related services are delivered efficiently, accurately, and on schedule. This role includes managing and mentoring staff, coordinating workloads, monitoring performance, and optimizing workflows to meet service-level commitments and quality standards.

The Branch

Manager collaborates with clients to understand project requirements, provides regular updates,



and addresses concerns while fostering strong long-term relationships. Additional responsibilities include budgeting, reporting on branch performance, maintaining compliance with security and confidentiality protocols, and identifying opportunities to improve processes and grow the business.

Qualifications

- Experience in operations or branch management, including team leadership, scheduling, and performance management.
- Background in digital imaging, document management, or related services (e.g., scanning, data entry, records management) is an asset.
- Solid organizational and time-management skills, with the ability to prioritize multiple projects and meet deadlines.
- Excellent communication and interpersonal skills for working with staff, clients, and stakeholders.
- Proficiency with office productivity software and comfort learning new systems and technologies.
- Commitment to maintaining high standards of quality, security, and confidentiality in handling client information.
- Problem-solving and decision-making abilities, with a focus on process improvement and operational efficiency.
- Post-secondary education in business, management, or a related field, or equivalent combination of education and experience.
- Previous experience in a client-facing role and familiarity with service-level agreements is beneficial.

📌 Branch Manager (Edmonton)
🏢 Consentia
📍 Edmonton