Department and Commission: Economic Growth, Culture and Entrepreneurship, CAO's Office

Affiliation: Non-Union

Vacancy Type: Temporary Vacancy

Posting Date: August 6, 2026

Application Deadline: August 13, 2026

About The City Of Markham The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services.

An award-winning municipality, Markham is recognized for its leadership in sustainability, cutting-edge urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Job Summary This Business Support Specialist will support the Research and Marketing Coordinator to manage the Celebrate Markham Program from intake to final report. Which also includes support with applicant evaluations. The Celebrate Markham Program has seen tremendous growth which speaks to the quality of the program. The increase in growth requires additional staff support on an ongoing basis.

This position will also provide support related to department wide system administration, including but not limited to MLC, Xplor and EPIC. The Research and Marketing Coordinator is the Department Administrator for corporate wide systems. This position will help support and troubleshoot various technology systems.

Key Duties And Responsibilities

- Working under the direction of the Research and Marketing Coordinator.
- Assists with the review and updates of the Celebrate Markham Guidelines.
- Assists with Celebrate Markham Program from intake to final evaluations. This includes working with applicants to complete the application,



completing evaluations and working with the evaluation team. Reviewing applicant final reports and client follow up.
- Assisting Research and Marketing Coordinator with support and troubleshooting business systems including but not limited to Xplor, MCL and EPIC. Providing support to staff and clients as it pertains to these systems.
- Provides training to staff and clients on the Celebrate Markham Program. Provides training to staff on all other business systems identified for the role.
- Provides regular updates and reports as determined by the Research and Marketing Coordinator, or as required.
- Provides assistance with other department activities as assigned.

Qualifications

- Undergraduate degree from a recognized university.
- Minimum 2 years related work experience, ideally in a municipal setting.
- Demonstrated project management experience is an asset.
- Previous experience in community engagement is an asset.
- Previous customer service experience.
- Previous office setting experience.

Core Behaviours

- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values,



and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

- Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
- Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
- People-Focused: putting people first.
- Trust: the confidence we place in each other to act with integrity and fairness.
- Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach. Working Conditions Will be required to conduct outreach in the community. Will be required to work out of multiple locations. Evening and Weekend work will be required on an ad hoc basis. Ability to work in a group and independently.

Conditions of Employment As a condition of employment, you will be required to provide a satisfactory Criminal Record and Judicial Matters check

AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

📌 Business Systems Specialist (Markham)
🏢 City of Markham
📍 Markham