Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units! This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services.

The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans. Here is a little window into our company:Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals.

Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio.

Group Responsibilities

- Develop and implement an AI strategy for non-R&D; departments - Own the long-range, annual and quarterly financial and non-financial goals - Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. Sales & Marketing - Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets - Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline - Develop and maintain competitive intelligence programs,



generating industry trend reports to inform current feature and product development - Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors - Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) - Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization - Management of key relationships with large accounts is mandatory
- Attend trade shows and panels Customer Care/Customer Success:
- Execute an effective, long-term customer success program for clients - Implement and maintain client support initiatives - Facilitate both in-house and client training sessions - Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution - Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools Professional services:
- Ensure we are delivering profitable projects by monitoring billable utilizations,



staff OPEX and contribution margin - Establish strategies to increase NRR - Track results on a monthly basis with the Head of Professional Services About you:
- Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree - 5+ years of direct cross-functional team management experience and P&L; management within the SaaS Vertical Market, preferably in Travel & Leisure - Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services - Hardware sourcing and integrated payment processing experience a plus - A natural ability to lead performance and financial health in a business - Bring a proven entrepreneurial spirit and pace-setter traits - Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A; processes, etc.)is mandatory - History of developing and implementing successful strategies for net new customer acquisition and market penetration - Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals - Excellent Leadership, communication, and organizational skills - A 'roll up the sleeves' attitude towards problem-solvingis essential - Goal-oriented with comfort in setting measurable goals for others and him/herself - 30% travel required for internal and customer meetings
- At least a qualified level of English, both written and verbal, is mandatory.
- Must be legally authorized to work/travel in Canada Why Join Aspire?
- Competitive salary and bonus structure based on performance.
- Health insurance, 401(k) with company match, and paid time off.
- Opportunities for professional development and career advancement. #AspireSoftware

📌 Chief Operating Officer (Montreal)
🏢 Valsoft
📍 Montreal