Under the direct supervision of the Supervisor of Financial Services, the Clerk B is responsible for updating and maintaining the Collections Management System as well as other spreadsheets relating to the billing and collection of garbage and recycling services; typing and formatting correspondence, reports, minutes, or other documents as required; arranging and maintaining an accurate filing system and other record-keeping systems; processing documents and other duties compatible with the position.

As the Clerk B - Billing Support,you will:

- Act as a liaison with 311, field staff, foreman and contractors for information in relation to cart delivery and repairs.
- Respond to service requests for the Solid Waste Services Division, including, but not limited to:
- Assigning service requests, directing problem requests, entering field notes and creating current service requests as required.
- Updating customer service software.
- Communicating record searches to field staff, foreman or contractors.
- Preparing letters for contractors and various departments within the City.
- Entering delivery and repair information into the Collections Management System.
- Running reports from the Collections Management System relating to billing and payment for garbage and recycling services.
- Creating delivery lists within the Collections Management System to assist field staff.
- Communicating directly with customers to arrange for cart delivery, pickup or repair.
- Dealing with and interacting with the public in relation to cart pickup and delivery and responding to customer enquiries and concerns.

- Support maintenance of deficiency reports on garbage and recycling collection as required.
- Support processes for progress estimates and spreadsheets for cart repairs and deliveries as well as ozone depleting substances.




- Assist in the data entry and administrative requirements for the implementation and operation of the garbage and recycling cart program including calendar requests, construction notices, work observation¿s, customer billing modification.
- Sort and distribute external and internal mail.
- Format administrative reports and business cases for the Solid Waste Services Division.
- Use WasteWorks to invoice customers and record payments relating to bulky waste pickups, cart repairs and replacements, and payments.
- Use Customer Care and Billing (CCB) to charge customers for the Waste Diversion Fee, cart repairs, replacements and option upgrades.
- Process accounts payable and journal entries in PeopleSoft Finance module.
- Communicate with Landfill Billing Clerk regarding charges and payments for Small Commercial clients.
- Perform other related duties consistent with the classification as assigned.

Your education and qualifications include:

- Grade 12 or G.E.D., or an equivalent combination of training and experience will be considered.
- Demonstrated proficiency (advanced level) in the use of software, including Outlook, Word and Excel.
- Demonstrated ability to operate in a Windows based environment.
- Demonstrated knowledge of WasteWorks, Collections Management System, PeopleSoft Finance and CCB would be preferred.
- Ability to learn to use other databases and software, as may be required.
- Ability to perform work that is detailed in nature requiring high level of accuracy and maintain accurate records and files.




- Demonstrated ability to compute accurate mathematical calculations.
- Demonstrated ability to gather pertinent information, problem solve and exercise sound judgement regarding customer complaints, research or referrals.
- Good organizational skills, as well as the ability to work independently, prioritize tasks, and meet deadlines.
- Prior administrative experience would be preferred.
- General knowledge of the Solid Waste function.
- Demonstrated ability to set up letters, memos and reports in accordance with Departmental policies and procedures.
- Demonstrated ability to communicate effectively, both verbally and in writing.
- Familiar with a variety of standard office equipment (e.g. photocopier, fax, etc.).
- Ability to perform miscellaneous clerical tasks consistent with the classification, as may be required.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- Knowledge and understanding of the occupational hazards, safety precautions, regulations and procedures that is applicable to the area of work.
- IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment servicehttps://canalliance.org/en/ at application.

Conditions of employment:

- The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the Employer will be required from the successful candidate, at their expense.

📌 Clerk B - Billing Support (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg