Job Number: J0726-0466

Job Title: Clerk - Regional Kidney Care Program

Department: Hemo Dialysis

Job Type: Permanent Part Time

Action Required

Replacing a current budgeted position

Job Category: Administration / Clerical

Union: OPSEU Office & Clerical

Open Positions: 1

Date Posted: August 6, 2026

Closing Date: August 12, 2026

Salary: $26.11 - $28.40/Hour

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Position Summary

Reporting to the Program Manager, the Clerk, Regional Kidney Care Program provides clerical and reception support to facilitate the day-to-day operations of the Home Dialysis and Hemodialysis programs. The Clerk serves as a primary point of contact for patients, families, and internal and external partners, providing clerical support across Home Dialysis and Hemodialysis services and may be assigned to work in multiple program areas throughout the Regional Kidney Care Program based on operational needs. The role coordinates communication, appointment scheduling, patient registration, and documentation while supporting patient flow and contributing to a safe, organized, and patient-centered environment in accordance with Hospital policies and procedures.

Key Responsibilities

- Provides excellent customer service and serves as a primary point of contact for patients, families, and internal and external partners, responding to inquiries in a qualified and timely manner.
- Answers and directs telephone calls and electronic communications, referring clinical matters to the appropriate member of the interdisciplinary team.
- Registers patients and accurately obtains, validates, and updates patient demographic and health coverage information in accordance with organizational standards.
- Coordinates patient appointments, clinics, and scheduling activities in accordance with Ontario Renal Network (ORN) guidelines and program requirements.
- Communicates appointment details, schedule changes, and other relevant information to patients and members of the interdisciplinary team in a timely manner.
- Maintains accurate patient records and performs data entry within organizational and provincial information systems, ensuring data quality, completeness, and confidentiality.
- Identifies and addresses data quality concerns in a timely manner and participates in data quality initiatives to support program and organizational objectives.
- Prepares, distributes, retrieves, and files patient records, reports, and program documentation in accordance with privacy legislation and Hospital policies.
- Maintains the clerical work area in an organized manner and assists with processing mail, photocopying, scanning, faxing, and other clerical support functions as required.
- Maintains effective working relationships with patients, families, physicians, team members, and external partners to support coordinated, patient-centered care.
- Adheres to Hospital policies related to confidentiality,



privacy legislation, professional conduct, infection prevention and control, and workplace safety.
- Performs other duties as assigned by the Program Manager or designate

Qualifications

Education

- Ontario Secondary School Diploma or equivalent is required.
- Successful completion of a Medical Terminology course required.
- Completion of relevant post-secondary program is preferred (such as Medical Office Administration).

Experience

- Minimum of one (1) year experience working in a clerical/administrative role required.
- Preference given to candidates with previous acute care experience.

Skills and Traits

- Keyboarding skills; minimum of 40 words per minute required.
- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.

Our Team Members Enjoy

- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development





Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position.

Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new team members are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH:

Orillia Soldiers’ Memorial Hospital’s (OSMH) may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new team members will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

📌 Clerk - Regional Kidney Care Program (Orillia)
🏢 Orillia Soldiers' Memorial Hospital
📍 Orillia