About Élan Vital Pilates

Élan Vital Pilates is a premium boutique Pilates studio in Markham, built around the philosophy of Strength Movement Balance.

Through exceptional client care, a thoughtfully designed studio setting, and high-quality Pilates instruction, we are committed to creating a welcoming, supportive, and inspiring experience for every member.

We're looking for a passionate, professional, and people-oriented Client Experience Associate (Front Desk & Sales) to join our founding team.

ResponsibilitiesClient Experience

- Welcome clients and assist with check-in and check-out.
- Provide information on class schedules, studio policies, memberships, and services.
- Answer client inquiries via phone, email, and in person.
- Update client profiles and handle member requests.
- Build rapport with members by actively listening to their needs, engaging in friendly conversations, and showing genuine interest in their wellness journey.
- Address and resolve client concerns professionally and escalate issues to management when necessary.
- Assist new members in understanding memberships, class offerings, and the Momence booking app.

Booking & Administration

- Manage bookings, rescheduling, cancellations, and waitlists using Momence.
- Conduct daily appointment confirmation calls.
- Issue clients the necessary forms and ensure all clients have signed liability waivers in accordance with studio policies.
- Regularly check Momence to ensure all memberships and class payments have been collected.
- Conduct opening and closing cash count reports.
- Provide administrative support to the team as needed.

Membership & Sales

- Process membership sales, renewals, retail purchases, and payments.
- Stay up to date with the studio's social media and marketing campaigns, and actively promote classes, memberships, referral programs, and studio events.




- Distribute promotional materials to prospective clients.
- Eligible to earn sales commissions through membership.

Studio Operations

- Restock and maintain front desk supplies.
- Maintain a tidy, professional, and welcoming reception area.
- Ensure towels, refreshments, hand wash, and other member amenities are fully stocked to provide an exceptional studio experience.
- Coordinate daily class schedules and studio operations with instructors and management.
- Ensure the studio remains clean, organized, and presentable at all times.

Retail & Inventory

- Assist with retail merchandise sales and inventory checks.

Community & Team Culture

- Contribute to the positive work culture at Élan Vital Pilates by maintaining a supportive attitude and fostering a collaborative, welcoming workplace among members and staff.
- Actively participate in Élan Vital Pilates community events, workshops, and promotional initiatives.

Qualifications We're looking for someone who:

- Has excellent communication and interpersonal skills.
- Is friendly, professional, and passionate about delivering exceptional customer service.
- Is organized, detail-oriented, and able to multitask in a quick-paced environment.
- Is comfortable using computers and learning new software, including booking systems such as Momence.
- Has previous experience in customer service, hospitality, retail, fitness, or wellness (preferred).
- Has sales experience or enjoys helping clients find the right membership (an asset).
- Is legally eligible to work in Canada.

Employee Benefits

- Exclusive employee pricing on Pilates memberships and retail merchandise.
- Career growth opportunities within a growing boutique wellness brand.
- A supportive, positive, and collaborative team culture.
- Be part of the founding team of Élan Vital Pilates and grow with the brand.

Pay: From $18.00 per hour

Benefits

- On-site parking
- Store discount

Work Location: In person

📌 Client Experience Associate (Front Desk & Sales) (Markham)
🏢 Elan Vital Pilates
📍 Markham