Start Me Up Niagara Client Services Representative

TYPE OF POSITION: Permanent Contract (Based on Funding)

REPORTS TO: Director of Programs

CLOSING DATE: Ongoing

RATE OF PAY: $19.58 - $21.50/hr (health benefits and POT)

Client Services Representative

· Main reception and office management supports; answering main WAC telephones lines and emails, directing callers to the appropriate parties across the agency with in-depth knowledge of community partners for making proper referrals

· Greet and screen job seekers as they enter the Work Action Centre o Conduct intakes (Service Level Determination and Common Assessment Tool) for individuals seeking employment services

· Handle case list distribution based on a balanced and fair approach

· Responsible for maintaining intake forms and update where applicable,

o Upon gathered feedback, create accessible forms and adapt to better means of conducting and completing intakes for job seekers

· Ensure bulletin boards are up to date and engage with service users to share knowledge of SMUN wrap around services o Attend group meetings where applicable with SMUN programs to stay up to date on agency services/changes and updates

· Data entry into Employment Ontario database and Fedcap of initial intake notes in a explicit, concise manner (or data entry into other agency databases as the need arises)

· Support the Work Action Centre team members in day-to-day tasks

· Assist employment case managers with follow-up with clients (i.e., workshop attendance & gathering feedback and/or satisfaction surveys)

· Attend partner/agency meetings as required

TAX Clinic

· Meet with individuals seeking income tax preparation

· Complete tax screening forms and gather all documents necessary for tax preparation

· Maintain contact with tax preparers on a regular basis to complete tax forms as required

· Organize training both virtually and in house on income related programming i.e.: financial literacy, budgeting, etc.





· Maintain the Income Matters spreadsheet with client information and tax information for statistical purposes

Qualifications

· Post-secondary education in Social Services, Human Resources, Office Administration, or a related field, or an equivalent combination of education and experience.

· Experience providing customer service, reception, administrative, or client support services.

· Strong communication and interpersonal skills with the ability to engage respectfully with diverse client populations.

· Excellent organizational skills and attention to detail.

· Proficiency with Microsoft Office and database/data entry systems.

· Ability to maintain confidentiality and handle sensitive information with professionalism.

· Knowledge of community resources, employment services, and income support programs is considered an asset.

· Ability to work independently as well as collaboratively within a team environment.

· Fluency in a second language is considered an asset.

How to Apply:

Applicants are invited to email a cover letter and resume to [email protected] with the subject line “Client Services Representative”

We thank all applicants, however only those who are selected for an interview will be contacted.

Accommodation

Accommodation provided during all parts of the hiring process, upon request, to applicants with disabilities. Applicants should make their needs known in advance.

Start Me Up Niagara is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.

Pay: $19.58-$21.50 per hour

Benefits

- Casual dress
- Company events
- Discounted or free food
- Employee assistance program
- Mileage reimbursement
- On-site parking
- Paid time off

Work Location: In person

📌 Client Services Representative (St. Catharines)
🏢 Start Me Up Niagara
📍 St. Catharines