Employment Type: Casual

Schedule: Casual/Relief

Reporting to: Housing Supervisor

City: Grande Prairie

Number of Positions to Fill: 2

RFR #: 2178

The Mustard Seed is committed to helping individuals experiencing homelessness transition toward and maintain sustainable and healthy lifestyles.

The Client Support

Worker at The Mustard Seed provides a safe and supportive environment for all residents. Reporting to the Housing Manager, the Client Support Worker is responsible for ensuring the physical, emotional, social, and spiritual well-being of the residents in our Client Support Worker program. The position works collaboratively with support systems to encourage resident independence, community engagement, and housing stability.

DUTIES AND RESPONSIBILITIES:

- Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
- Support the working relationship between the residents and their support network
- Refer the residents back to their Case managers whenever possible/necessary and ensure there are transparent lines of communication with outside organizations who serve the residents
- Refer residents to The Mustard Seed services and collaborate with those services
- Provide information about community supports
- Document resident interactions, resident referrals, progress and any change in behaviour
- Complete incident reports and daily logs in a timely manner
- Welcome and support volunteers when necessary
- Host community events




- Engage in intentional interaction with residents to build rapport and foster community
- Cover Front Desk for patrols and breaks
- Complete required training (e.g., First Aid, SafeTALK, Non-violent) and attend meetings
- Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures
- Other duties may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

- Diploma or an undergraduate degree in related field
- Minimum of 1 year of experience working with marginalized individuals
- Passionate about ending homelessness in Alberta
- Strong communication skills and ability to work within a cross-functional team
- Strong administrative and computer skills
- Ability to interact with a variety of individuals
- Ability to de-escalate situations while remaining calm and professional
- Conflict resolution skills and ability to manage residents in crisis situations
- Willingness to complete required training (e.g., First Aid, SafeTALK, Non-violent) to be fully equipped to work with guest

WORKING CONDITIONS

- Moderate to considerable mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies,



responding to highly intense situations
- Moderate to considerable physical effort required as part of the role: lifting up to 50 pounds, standing, walking
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
- Training on how to respond is provided, but this is to be considered in typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
- Please visit our careers (https://theseed.easyapply.co/) page to see more job opportunities.

📌 Client Support Worker (Grande Prairie)
🏢 The Mustard Seed Society
📍 Grande Prairie