Title: Collection Agent

Duration: 12 Months

Location: Gatineau, QC (Hybrid Model (3 days onsite Mon, Tues and Thurs / remote Wed and Fri)

Schedule: 8:30 AM – 4:30 PM

Pay Rate: $29.02/hr

Summary

:

The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.

Your main responsibilities would be:

- Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service
- Monitor accounts for outstanding commitments
- Maintain client account records to ensure information is accurate and current
- Work closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
- Applies collection policies, procedures and best practices at all times
- All other related tasks related to Credit and Collections

Requirements And Qualifications:





- A High School Diploma or Equivalent.
- A minimum of 3 years of experience in collecting accounts receivable will be considered an asset.
- Must be fluent in French. As this person will frequently interact with colleagues, stakeholders, and customers who do not speak French, excellent oral and written knowledge of English is required.
- Excellent Oral and Written Communication
- Ability to Negotiate
- Resourceful and Solution-Oriented
- Team Player
- Demonstrated Qualified Rigor
- Have Good Organizational
- Analytical Capacity
- Ability To Perform Multiple Tasks Simultaneously
- Excellent Knowledge of MS Office Suite
- Knowledge of the Rules Regarding Collection And Access To Information Legislation And Privacy Will Be Considered An Asset

📌 Collections Specialist (Gatineau)
🏢 SPECTRAFORCE
📍 Gatineau