Creative Operations Manager (Vancouver)

Creative Operations Manager (Vancouver)

09 Aug
|
Bilō Media Group
|
Vancouver

09 Aug

Bilō Media Group

Vancouver

About Bilō Media Group

Bilō Media Group is a Vancouver creative and performance marketing agency. We run paid social, paid search, email marketing, and influencer management for a wide variety of premium consumer brands, from sauna and cold plunge to automotive to e-commerce. We make exceptional creatives that blend taste with performance.

Behind that work is a system: internal creative libraries, documented SOPs, monthly shoot days, and a trusted roster of contractor editors, designers, videographers, and motion graphic designers around every client.

The Role

You own the creative engine end to end, and the centre of gravity is our biggest service, Meta ads: writing ad scripts, briefing and managing contractor editors and designers, planning shoot days, and coordinating everything from the client to the creative team to the media buying team so nothing falls through the cracks. One day you are scripting a video ad and ideating a client's monthly email campaign; the next you are planning a shoot day, sourcing talent, and getting an editor's final cut over the line.

You will report directly to the founders, with real influence on how the agency grows. The team you run is our contractor roster: the editors, designers, videographers, and motion graphic designers behind every client. You manage their work, their timelines, and their contracts and compensation, reporting back to leadership so our finances stay current, and you manage our influencer team lead.

One thing to know about how we work: we sweat the details. You will get to know each client intimately, their brand, their products, their customers, and it will show in everything you write, script, and ideate. AI tools like Claude are part of our daily stack, so you will rarely start from a blank page, but the standard is yours to hold: feeding in the right strategy, spotting what is off, and polishing every script, brief, and campaign until it is right.

What you'll own

Every service line involves managing contractors, budgets, and timelines. You write the briefs for Meta and for email; influencer briefs belong to our influencer team lead, though you may support.

Paid ads (Meta)





- Write scripts for video ads and creative briefs for static ads, using our ad libraries and systems
- Source new ad formats and keep our creative systems, docs, and SOPs sharp
- Manage editors and designers on revisions, quality, and deadlines, along with budgets
- Coordinate between the client, media buying team, and creative team on deliverables, objectives, and changes
- Go over campaign analytics with the media buying team, and handle client questions and objections

Video production

- Plan shoot days end to end: coordination, locations, and talent sourcing
- Attend shoots in person around Vancouver to support production
- Manage videographers, editors, and motion graphic designers on availability, revisions, and delivery
- Manage production budgets so every shoot and initiative stays profitable

Email marketing

- Ideate monthly campaigns and write strategy briefs for client email programs
- Brief and manage our graphic designers through revisions to delivery, owning budgets and timelines
- Take final designs from Figma into Klaviyo and handle the full technical setup: campaigns, flows, pop-ups, and scheduling
- Source new reference examples and keep our email systems and SOPs fresh

You will not be designing the emails yourself, though a design background and design skills are welcome here.

Influencer marketing

- Manage our influencer team lead on program quality, timelines, and results
- Refine our influencer systems and SOPs as the service grows
- Attend influencer meetings and stay close to every program
- Support influencer brief writing when needed (our team lead owns it day to day)

Agency operations

- Own project timelines across all service lines so monthly deliverables arrive on time, every time
- Own contractor contracts and compensation: source and contract new freelance talent,



manage what each contractor is owed, and report back to leadership so our finances stay current
- Run client updates and milestones, and attend client meetings
- Manage client onboarding and intake documents to our quality standard
- Create content for BMG's own social channels: ideation, scripting, posting
- Represent BMG at in-person networking events in Vancouver

What we're looking for

- 2 to 5 years in an agency, production company, or in-house marketing/creative team, running multi-client or multi-project workloads
- A strong writer and an even sharper editor: briefs, scripts, and client updates come easily, and you can tell good copy from bad instantly
- Detail-obsessed: you learn each client's brand, products, and audience inside out, and everything you write, script, and ideate holds a high bar
- Experienced in directing freelancers or contractors, and comfortable holding them to quality, deadlines, and budgets
- Extremely organized: you own timelines, follow up without being asked, and hate dropped balls
- Confident managing and communicating with a wide variety of clients: meetings, updates, milestones, events
- Fluent with AI tools (Claude, or similar) in a daily creative workflow, with the judgement to refine outputs rather than ship first drafts
- Based in Metro Vancouver and able to attend shoots, meetings, and events in person

Bonus points for: knowledge of Meta ads (this one is huge), Klaviyo or a comparable ESP, video production or shoot-day experience, a design background or design skills, influencer program management, social media content creation, or direct-response copywriting. Compensation & growth

$48,000 to $62,000 per year ($4,000 to $5,167 per month), placed by experience, with annual compensation reviews. The first 3 months are a probationary period at a reduced rate while you prove the quality of your work; pass the 90-day review and you move to your full placed rate. This is a long-term seat, and we want your pay to climb year over year as your impact does. Hybrid: flexible work from home plus in-person days in Vancouver. Start date: immediate.

📌 Creative Operations Manager (Vancouver)
🏢 Bilō Media Group
📍 Vancouver

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